Platform Support Specialist

Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to assist in implementing and overseeing Information Technology Infrastructure Library (ITIL) service processes as part of the IT Service Management (ITSM) lifecycle, covering Incident, Request, Major Incident, Problem, Change, Asset & Configuration Management.Platform Support SpecialistLondonPermanent, Full-Time (Hybrid – 2 days in office)The opportunityThis is an exciting opportunity to join QBE’s Platform & Service Delivery team, supporting critical business applications and underpinning day-to-day IT service operations. You’ll play a key role in the delivery and continuous improvement of IT Service Management (ITSM) processes, helping ensure our platforms are stable, responsive, and fit for purpose.About QBEAt QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We’re an international insurer with more than 13,000 people working across 26 countries – big enough for your ambitions, yet small enough for you to make a real impact.It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. As part of QBE, you’ll work with people who are passionate, talented, and collaborative.Your new roleReporting to Application Delivery Lead, you will support the delivery and governance of ITIL-based service processes across a range of critical systems. Working closely with internal technology teams, you’ll help ensure incidents are resolved efficiently, changes are controlled, and services continue to meet business needs.Key responsibilitiesSupport the implementation and ongoing management of ITIL service processes, including:Incident, Request, and Major Incident ManagementProblem ManagementChange ManagementAsset & Configuration ManagementManage and track tickets through tools such as ServiceNow, ensuring timely resolution and clear communicationCollaborate with internal stakeholders including Cyber, Release Management, and Attestation teamsAssist with root cause analysis and continuous improvement initiativesMaintain accurate system and process documentation (e.g. Confluence)Support service performance monitoring and reportingContribute to improving operational efficiency across platform servicesHaving the right to work in the UK is required for this role.About youWe’re looking for a proactive, technically curious individual with a passion for IT and service delivery.Key skills & experienceStrong interest in technology; ideally an IT-related degree or equivalent experienceUnderstanding of IT service management (ITIL exposure is advantageous)Experience using ticketing tools such as ServiceNow, JIRA, or similarPrevious experience in a technical support or IT operations environment is beneficialStrong problem-solving skills with the ability to work across multiple tasksEffective communication skills and ability to work collaboratively with technical teamsBenefitsWe offer a range of benefits to support your work and personal life, including:30 days holiday with the option to buy up to 2 additional daysFlexible working – including part-time, job share, and compressed hours10% employer pension contributionPrivate medical insurance for you and your familyFamily-friendly policies – including 26 weeks paid leaveRemote working abroad – up to 20 days per yearCycle-to-Work schemeAccess to a wide range of additional flexible benefitsLearn more: Rewarding our people - QBE European OperationsAwards & RecognitionWe’re proud to be recognised for:Insurance Post British Insurance Awards 2025 – Commercial Lines Insurer of the Year, Reinsurer of the Year (QBE Re), ESG & DEI Initiative of the YearInsurance Post British Insurance Awards 2023 – 5-Star Employee ratingHow to ApplyIf you’re looking for a career that combines technical expertise with real impact, we’d love to hear from you.Apply today and build your future with QBE.Skills:Communication, Critical Thinking, Customer Service, Global IT Infrastructure, Incident Response, Information Technology (IT) Services, Information Technology (IT) Support, Information Technology Infrastructure Library (ITIL), Intentional collaboration, IT Service Management (ITSM), Managing performance, Process Improvements, Risk Management, Stakeholder Management, Technical SupportHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.Job SummaryJob number: 357562Date posted : 2026-08-12Profession: TechnologyEmployment type: Full time