Practice Manager

Job summaryKnightsbridge Medical Centre is aiming to appoint a full time Practice Manager to our team due to retirement. We are looking for someone with experience in healthcare management to join our friendly and supportive team,You will have experience of managing people and services, finance and IT and you will use your interpersonal skills to ensure the smoothe and efficient daily running of the practice.Main duties of the jobTo manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.To manage and support the reception, secretarial and administration teams, taking a role in reviewing performance, training, recruitment and rotas.To be the Practice administrator for the clinical system and Practice co-ordinator for IT hardware issues liaising with all system providers and IT support services.About usWe are a large training practice with a list size of 1500 situated in a three storey purpose built building a short distance from the Brompton Road and Harrods and not far from Kensington High Street and the Kings Road.We have a full complement of staff including 2 GP partners, 4 further GPs, 2 practice nurses and an HCA. Our administration team consists of a manager, deputy, an administrator, reception manager and and 6 receptionists.We also have pharmacists and a PA attached to the practice.DetailsDate posted07 August 2026Pay schemeOtherSalary 50,000 to 55,000 a year DOE ContractPermanentWorking pattern Full-time, Flexible working Reference numberA0176-26-0004Job locationsPavilion RoadLondonSW1X 0ETUnited KingdomJob descriptionJob responsibilitiesJOB TITLE: Practice ManagerHours: FULL TIME Main responsibilities: Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff To manage reception and doctors rota To manage and prioritize own workload Managing contracts for services i.e. cleaning, gardening, window cleaning etc. Leading change and continuous improvement initiatives Ensuring the team reach QOF targets (supported by the nursing and administrative leads) Ensuring compliance with legislation and dealing with disciplinary issues accordingly The management of the premises, including health and safety aspects such as risk assessments and mandatory trainingHuman ResourcesManaging the recruitment process for the practice: induction, training and review of reception, administration staff including paperwork Establishing, reviewing and regularly updating Job Descriptions and Person SpecificationsOrganise staff training on all aspects of general practice as requiredAuthorise and monitor all staff absence, including holiday, sickness and other leave ensuring there is adequate cover for staff rotaProvide support to all staff, effectively addressing their queries, problems and requests, both formal and informalOverseeing staff workload on a daily basis, organising and allocating work as required.Ensure staff awareness of confidentiality including Data protection and Caldicott guardianEnsuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectivelyAdministration and OperationEnsure policies and procedures are followed and that all administrative systems are in place and running smoothlyEnsuring that the building complies with all Health & Safety aspects of legislation and best practiceIT SystemsOverseeing IT implementation and use providing any relevant trainingEnsure System Security and Data protection procedures are adhered toLiaise with IT support department to resolve other hardware and software issuesPractice FinanceManage practice budgets and minimize expenditure without impacting on quality.Maintaining an effective liaison with the practice accountant and ensuring figures are presented and submitted in a timely fashionLiaising with the ICB regarding queries with payments relating to the contractCollating invoices ready for paymentOther dutiesTo be the first line of contact for patients with respect to any complaints and to take appropriate action as agreed in the Practice complaints procedure with the support of the PartnersManaging seasonal Influenza campaignTo ensure regular checks are carried out on the fire alarm systemCoordinating the practice diary, ensuring meetings are scheduled appropriatelyLiaising at external meetings as requiredMarketing the practice appropriatelyManaging the Patient Participation GroupMaintaining the practice and NHS choices websitesContribution to the Implementation of Services:The post-holder willApply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit and meetings where appropriate Job description Job responsibilitiesJOB TITLE: Practice ManagerHours: FULL TIME Main responsibilities: Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff To manage reception and doctors rota To manage and prioritize own workload Managing contracts for services i.e. cleaning, gardening, window cleaning etc. Leading change and continuous improvement initiatives Ensuring the team reach QOF targets (supported by the nursing and administrative leads) Ensuring compliance with legislation and dealing with disciplinary issues accordingly The management of the premises, including health and safety aspects such as risk assessments and mandatory trainingHuman ResourcesManaging the recruitment process for the practice: induction, training and review of reception, administration staff including paperwork Establishing, reviewing and regularly updating Job Descriptions and Person SpecificationsOrganise staff training on all aspects of general practice as requiredAuthorise and monitor all staff absence, including holiday, sickness and other leave ensuring there is adequate cover for staff rotaProvide support to all staff, effectively addressing their queries, problems and requests, both formal and informalOverseeing staff workload on a daily basis, organising and allocating work as required.Ensure staff awareness of confidentiality including Data protection and Caldicott guardianEnsuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectivelyAdministration and OperationEnsure policies and procedures are followed and that all administrative systems are in place and running smoothlyEnsuring that the building complies with all Health & Safety aspects of legislation and best practiceIT SystemsOverseeing IT implementation and use providing any relevant trainingEnsure System Security and Data protection procedures are adhered toLiaise with IT support department to resolve other hardware and software issuesPractice FinanceManage practice budgets and minimize expenditure without impacting on quality.Maintaining an effective liaison with the practice accountant and ensuring figures are presented and submitted in a timely fashionLiaising with the ICB regarding queries with payments relating to the contractCollating invoices ready for paymentOther dutiesTo be the first line of contact for patients with respect to any complaints and to take appropriate action as agreed in the Practice complaints procedure with the support of the PartnersManaging seasonal Influenza campaignTo ensure regular checks are carried out on the fire alarm systemCoordinating the practice diary, ensuring meetings are scheduled appropriatelyLiaising at external meetings as requiredMarketing the practice appropriatelyManaging the Patient Participation GroupMaintaining the practice and NHS choices websitesContribution to the Implementation of Services:The post-holder willApply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit and meetings where appropriatePerson Specification Qualifications EssentialGCSE grade A to C in English and MathsDesirableBusiness Management or Health management qualification at degree level Experience EssentialProven Practice management experience in General Practice.Strong leadership skills.Good organisational skills.The ability to work under pressure.Proficiency in using computer software packages.Experience of HR processes including appraisals, staff development and disciplinary proceduresDesirableExperience of working with Systmone clinical softwareExperience of working with Xero accounting package Person Specification Qualifications EssentialGCSE grade A to C in English and MathsDesirableBusiness Management or Health management qualification at degree level Experience EssentialProven Practice management experience in General Practice.Strong leadership skills.Good organisational skills.The ability to work under pressure.Proficiency in using computer software packages.Experience of HR processes including appraisals, staff development and disciplinary proceduresDesirableExperience of working with Systmone clinical softwareExperience of working with Xero accounting packageDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameKnightsbridge Medical CentreAddressPavilion RoadLondonSW1X 0ETUnited KingdomEmployer's websiteEmployer detailsEmployer nameKnightsbridge Medical CentreAddressPavilion RoadLondonSW1X 0ETUnited KingdomEmployer's website