Product Lead - User Experience - Central Government
About The RoleRole: Product Lead - User Experience Vacancy Type: Permanent Location: Hybrid working - minimum 3 days on site in Kilburn / Westminster Salary: 68,112 per annum + London Allowance Security Clearance: Willing and eligible to undergo CTC Spinwell is recruiting for a Product Lead - User Experience for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE PRODUCT LEAD
- Be the primary point of contact for UX stakeholders, ensuring clear communication and alignment on the UX product vision, priorities, and progress.
- Engage with stakeholders and SMEs to assess needs, priorities, and resource implications.
- Manage and support functional SMEs, ensuring high‐quality delivery, capability development, and effective collaboration.
- Align with peer Product Leads to ensure consistent approaches, shared standards, and cross‐product alignment across the client.
- Demonstrate strong functional expertise, with the ability to make configuration changes within Oracle Fusion UX (e.g., Journeys, Redwood pages, self‐service flows) or guide SMEs/technical partners to implement them.
- Support operational teams with changes including testing cycles, release readiness, and change management activities.
- Translate user needs and organisational priorities into actionable product features, using structured prioritisation, negotiation, and value‐driven decision making.
- Proactively identify opportunities to enhance customer and user experience across other lines of business, ensuring UX improvements align with broader organisational goals.
- Use evidence (analytics, adoption, compliance metrics) to identify trends and inform UX enhancements with meaningful business impact.
- Maintain strong understanding of the Oracle Fusion technology stack, Redwood UX tools, Journeys, ServiceNow integrations, and related platforms that support UX.
- Work closely with internal and external development teams, including Oracle partners and technical suppliers, to deliver UX enhancements.
- Prepare and present UX proposals and technology recommendations to senior leadership, with clear articulation of benefits, costs, and required decisions.
- Drive continuous improvement in UX capability and digital experience, aligned to London priorities.
SKILLS/EXPERIENCE OF THE PRODUCT LEAD
- 5+ years of product management or functional experience, with at least 2 years focused on UX, employee experience, CRM, or portal solutions within SaaS environments.
- Proven experience as a Product Manager, Product Owner, or Functional Lead within an enterprise SaaS or internal product setting.
- Strong understanding of Oracle Fusion Cloud (including Journeys, Redwood UX, HCM/ERP self‐service)
- Public sector experience desirable, policing experience advantageous.
- Experience managing technology development or implementation projects.
- Experience leading a small team of analysts or functional SMEs, providing direction, coaching, and technical oversight.
- Experience shaping product strategy and building roadmaps aligned to business strategy.
- Strong understanding of public‐sector shared services and related challenges.
- Experience owning or managing a functional enhancements backlog within a complex SaaS environment.
- Educated to a high level, with strong understanding of SaaS‐based UX products and cloud technologies.
- Practical knowledge of end‐to‐end business processes relevant to Oracle UX (HR, Finance, Procurement etc.).
- Knowledge of public‐sector shared services and the complexities they face.
- Strong knowledge of Oracle Cloud UX components (Journeys, Redwood UX, self‐service flows) and/or ServiceNow portal capabilities.
- Understanding of best‐practice ERP UX models and modern industry UX platforms.
- Detailed knowledge of product lifecycle processes, including UX discovery, prototyping, testing, and change management.