Resiliency & Recovery Manager
The Principal Engineer - Recovery & Resilience will design, engineer and lead implementation and support of an enterprise-wide recovery capability. They will be focused on hands-on execution, orchestration and automation. This role is accountable for moving the organisation from documentation-led disaster recovery to repeatable, orchestrated, and validated recovery execution, with a strong focus on backup tooling, automation, and technical recovery at scale.The role partners closely with Infrastructure, Cloud, Engineering, Security and Application teams and acts as the technical owner for recovery implementation, ensuring recovery capabilities are built, tested, and proven.They will also work with our compliance and internal audit teams as required.Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.Our Commitment to InclusionAt Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:Consciousness CapabilityCulture We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process. If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments. So, what are you waiting for? Apply today, we’re looking forward to your application.Essential:Strong experience recovery or infrastructure rolesHands-on enterprise delivery and recovery experienceStrong hybrid environment experienceTechnical ExpertiseBackup & Recovery PlatformsCommvault or equivalentAutomation & OrchestrationTerraform, PowerShell, Azure AutomationIdentity & Access RecoveryActive Directory, Entra IDExperience with PAM platforms and privileged access recovery after cyber incidentsInfrastructure & Platform RecoveryCompute, storage, networkingCloud & Hybrid RecoveryAzure, AWS and hybrid environmentsDesirable:Regulated industriesCyber recovery scenariosClean-room recovery environmentsLeadership AttributesHands-on delivery mindsetTechnical credibilityOutcome-focused#LI-MB2Recovery Engineering & OrchestrationDesign and implement end-to-end recovery orchestration workflowsBuild dependency-aware recovery workflows that prioritize identity, infrastructure, platform, and application restoration based on business-service needsBackup Tooling & Data ResilienceOwn implementation and optimisation of enterprise backup platforms (Commvault preferred)Implement technical controls and platform configurations that support retention, resilience, and recovery requirementsRecovery Testing, Execution & ValidationLead, execute and document cyber recovery and disaster recovery exercises across identity, infrastructure, cloud, database, and application layers, including validation of RTO/RPO assumptionsSupport testing and recovery planning for regional or large-scale outage scenarios across hybrid environmentsIdentity & Infrastructure RecoveryIn conjunction with IAM SME, design identity-first recovery including AD, Auth0 and Entra IDTechnical Collaboration & DeliveryWork with architects, engineers and developers to implement recovery solutionsMetrics, Reporting & ObservabilityImplement technical reporting of recovery capabilityFull timePosting Date: 2026-05-29