Senior Digital Experience Officer

Salary - 45,418.00 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per WeekThe RoleWe have an opportunity for a Senior Digital Experience Officer. In this role you will play a key role in developing and optimising our externally facing digital platforms and products.Leading on the governance and activation of our content and small change requests for unitedutilities.com and other digital products including our email campaign tool. Working with the Digital Experience Manager to drive forward positive change for our current and future online customers.What You'll Be DoingOwn the process for management of website changes across unitedutilities.com including the resource planning, SLA management and deliveryPlan and have oversight of unitedutilities.com releases including documentation of timelines, testing requirements and the appropriate planning of team resource to support the processExecution of small to medium website change requests within the website content management system including liaison with subject matter experts for relevant approval and appropriate liaison with external suppliers if requiredBe the champion of our email campaign tool to ensure all processes are documented and followed.Delivery of email campaigns on behalf of subject matter experts and campaign managersProvide analytical and insightful reports on digital behaviour such as email campaign reports and website insights from google analyticsWork closely with the digital optimisation manager to support on key projects that drive the performance of our online customer journeysCarry out analysis and lead on optimisation of digital products used to facilitate our digital customer experience such as messaging platformsBe an advocate of emerging trends and technology and assist with company adoption of new ideas and technology as and when they become availableBe a key player within the digital optimisation team and become a champion for digital customer experience within the business to ensure we deliver on customer satisfaction and resilience for our customersWhat You'll BringRelevant experience in a digital product /optimisation roleStrong evidence of sustained digital skills development through professional training courses/qualificationsExperience of working within a fast paced digital environmentAbility to translate data into compelling insightsProficient in Microsoft Word, PowerPoint and ExcelStrong written and verbal communication skillsExcellent interpersonal skills and the ability to communicate with stakeholders at all levelsAbility to organise, plan and prioritise is keyPrevious experience working on content management systems and working with google analyticsWhat We OfferA generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidaysA competitive pension scheme with up to 14% employer contribution, 21% combined, and life coverUp to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievementsA comprehensive healthcare plan through our company-funded schemeMyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptionsBest DoctorsSalary FinanceWealth at Work coursesDeals and discountsEVolve Car SchemeEmployee Assistance PlanMental health first aidersShareBuyMORE Choices flexible benefitsEnhanced parental leave schemesWe rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.