Senior Service Designer

Company DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, 350/300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. Job DescriptionWe're looking for a strategic, systems-minded Senior Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs. Service Designers at V1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions. You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.Typical projectsYou will work on a range of high-profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system. Examples of the projects you could be working on include developing new services to:Enable people in prison to receive better and more tailored education and trainingHelp local authorities carry out skills assessments on social workersShare sensitive information about children between multiple agenciesReducing administrative burden of schools and teachersSupporting teachers enhance their skills and career development to ensure children get excellent teaching standardsEnsuring the Teaching Regulation Agency handles teacher data safely and accuratelyQualificationsWe’re particularly interested in people who:Have experience working to the GOV.UK Service Standard or within the public sectorCan simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and usersAre comfortable working in ambiguity and helping teams find directionCan plan and lead workshops and navigate, manage and influence diverse stakeholdersUnderstand and design for accessibility and inclusion across channels and touchpointsCan define the service vision and unite a team around itFeel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with itHave excellent communication skills, able to adapt information to different audiences and mediumsCan build a strong evidence base to support design decisions—and clearly explain or defend those decisions when challengedCan interpret performance data to make design decisions and inform success metrics to effectively valuate success and impactThink beyond the immediate problem to design services that are sustainable, strategic and future-proofVisualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferencesAre skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escalate issues constructivelyWork with clients, not just for them—co-creating solutions as one team, and building trusted, respectful partnershipsHave experience working in agile, multidisciplinary teamsAre confident with tools like Miro and Lucid with basic level of FigmaUnderstand and can effectively use design-thinking, systems thinking and co-design techniques to help guide teams and make decisionsAdditional InformationAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profitsStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programmeFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balanceFinancial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount schemeEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policiesEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red HatReward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.And many more exciting benefits... drop us a note to find out more.Version 1 is an equal opportunities employerWe are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact Ashley.Smith@version1.com at Version 1. We will consider all requests carefully, respectfully and confidentially.#LI-AS1 #LI-HybridSummaryType: Full-timeFunction: EngineeringExperience level: Mid-Senior LevelIndustry: Information Technology And Services