Senior Staff Software Engineer, Agentic Platform

ABOUT TIDEAt Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.Tide facts:Tide is available for UK, Indian, German and French SMEsOver 2 million members: 900,000 UK and 1,100,000 in India and growing rapidlyOver $300 million raised in fundingOver 2,800 Tideans globallyRecognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and LuxembourgLocation : London, Bulgaria, Serbia and LithuaniaABOUT THE ROLETide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform.You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.WHAT YOU WILL DODefine the architecture for Tide’s agentic platformDrive the design of shared services such as context APIs, tool layers, policy controls, and auditabilityPartner with product, data, security, and engineering teams to turn use cases into reusable platform capabilitiesSet standards for reliability, safety, scalability, and developer experienceProvide technical leadership across teams and unblock critical decisionsImplement cost-management and routing logic to optimize LLM spend across different providersDesign and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectoriesWHAT WE ARE LOOKING FORDeep experience building platform or infrastructure systems at scaleStrong judgement across APIs, distributed systems, data, and cloud-native architectureTrack record of leading complex cross-team technical problemsExperience integrating third-party platforms without losing control of core architectureStrong understanding of reliability, security, and observabilityExperience with AI platform components is valuable, but not essentialExperience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable WHY THIS ROLE MATTERSThis role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.OUR TECH STACK:Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)Event-driven architecture with messages over SNS+SQS and Kafka to make them reliablePrimary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)Docker, Terraform, EKS used by the Cloud team to run the platformDataDog and Rollbar to keep it runningGitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeksAngular 2+ with ngrx on Web, Flutter for the Mobile AppFivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk managementWHAT YOU'LL GET IN RETURNFlexible working optionsGroup Life InsuranceVitality Health Insurance, with a proactive focus on mental and physical wellbeing25 days holiday with the ability to buy extra days3 days for L&D or volunteering time off per yearWe invest in your development with a 1,000 professional L&D budget per yearAccess to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contributionSpacious brand-new office near Old Street with an all-day snacks barEnhanced family-friendly leaveSabbatical leaveTIDEAN WAYS OF WORKINGAt Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.TIDE IS A PLACE FOR EVERYONEAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.DisclaimerIt has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:Tide does not charge any fees at any stage of the recruitment process.All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.Communication from Tide will only come from an official @tide.co email address.Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.coYour safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.