Solutions Consultant

At Nuix, we do things differently than our competitors. Our philosophy is about hiring the best from around the world and enabling them to do what they do best. We are committed to leading edge technology, fanatical customer service, and growing our business. Be part of the team that is changing the way eDiscovery, information governance, forensic and electronic investigations are being conducted around the world.Nuix is experiencing phenomenal international growth with no sign of abating. As a result, we require an outstanding Solutions Consultant to actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products.About the role:The Nuix Solution Consultant plays a key role in delivering end-to-end deployment, configuration, and optimization of Nuix software solutions. his role combines technical expertise, project delivery discipline, and strong communication skills to ensure successful solution implementation and customer satisfaction. You will work closely with Customer Success Managers (CSMs) and cross-functional teams to design, deploy, and maintain customer environments, ensuring alignment with project milestones and business outcomes. Location:This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week.Key Responsibilities Software Deployment & Implementation Lead the deployment, configuration, and validation of Nuix software products in customer environments - both remote and occasionally on-site. Conduct environment readiness assessments, install application components, and configure integration points with enterprise systems. Develop and maintain installation guides and handover documentation for customer administrators.Hardware Sizing & Architecture Design Analyse client requirements and data volumes to recommend optimal hardware and storage configurations. Produce architecture and deployment documentation, including data flow diagrams, network layouts, and scaling recommendations. Maintain awareness of Nuix system performance best practices and evolving infrastructure standards (on-premises, cloud, and hybrid).Project Management Alignment & Reporting Manage individual workload and project deliverables autonomously, ensuring alignment with project timelines and milestones. Proactively flag risks, delays, or scope changes to project managers and CSMs. Customer Success CollaborationPartner closely with the assigned Customer Success Manager to support customer adoption, solution health, and continuous improvement initiatives.Provide ongoing professional services and advisory support to help customers maximize the value of their Nuix investment.Advanced Troubleshooting & Technical Escalation Diagnose and resolve complex technical issues involving Nuix Neo and associated platform components (e.g., Elasticsearch, PostgreSQL, Kubernetes, or cloud services). Reproduce customer issues in test environments and work with Nuix Support or Engineering for escalation where required. Analyse logs, system metrics, and performance indicators to identify root causes and implement corrective actions. Skills, Knowledge and Expertise Must have an up to date and valid passportBachelor’s Degree or equivalent combination of education and experienceProven understanding of multi-tier application architectures (application layer, database layer, search/indexing layer & storage/networking dependencies)Experience implementing and troubleshooting PKI, SSL/TLS certificates, and secure communicationsWorking knowledge of identity and access management (Active Directory, LDAP, SAML/SSO)Solid knowledge of Windows Server and/or Linux system administrationStrong organizational, prioritization and time management ability with a deadline focusAbility to collaborate and communicate effectively across multiple time-zonesMust be able to travel as needed (35%+)Preferrable Skills:Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Firewalls, Load Balancers & Port Management)Experience working with various ECA and Review tools (Nuix, Clearwell, Recommind, Autonomy, Digital Reef).Experience working with various EDD processing tools (LAW, IPRO).Relevant experience in eDiscovery, Litigation, and Corporate InvestigationsFamiliarity with various Forensic Tool Kits (Encase, AccessData).Familiarity with Docker & Kubernetes containerized deploymentsKnowledge and experience with Java, Python, and/or RubyNuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.Nuix VisionFinding Truth in a Digital World.Nuix Mission StatementNuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.Nuix ValuesTAKEOWNERSHIP_AND FOLLOW UPRESILIENT_WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROWUNAFRAID_TO DO THE RIGHT THING, QUICKLYTEAM NUIX_FIRST AND FOREMOSTHERO OUR CUSTOMERS_AND INNOVATE FOR THEMWe believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.