Support Developer
Job TitleSupport DeveloperLocationGlasgowDescriptionAt Ashurst Perkins Coie, we're helping shape the future economy. Witha global team of more than 3,500 legal professionals across 52offices, we partner with leading organisations to solve complexchallenges across a diverse range of industries, with a distinctstrength in technology, energy & infrastructure, and financialservices. Our people work on market-leading matters that driveinnovation, growth, and transformation around the world.For AshurstPerkins Coie, innovation is our tradition.What makes Ashurst Perkins Coie a great place to work Flexible work options - part-time, working from home andadditional leaveHealth and wellbeing benefits, gym membership, and discountedcorporate health plansCareer advancement - client secondment opportunities, globalopportunities, and award-winning Learning & Development programsThe Opportunity:You will be a Support Developer within Ashurst Perkins Coie Labs,part of Advance Digital, working in cross-functional agile teams todesign, build and support client-facing and internal digitalsolutions. The role includes a mix of day-to-day application supportand development, and you will be encouraged to look for opportunitiesto automate and reduce the support overhead.Key responsibilities of the role include:Providing application support for our key platforms and relatedbusiness systems, including triaging incidents and service requests,investigating issues, and escalating complex items with clear context.Monitoring application performance, integration health, dataquality and recurring issues, using logs, alerts and user feedbackto support troubleshooting and identify improvement opportunities.Designing, developing and implementing custom applications usingPower Apps, Power Automate and Power BI.Working closely with product managers, designers and stakeholdersto translate requirements into technical solutions, and contributingto user documentation, training sessions and knowledge sharing.Improving and maintaining solutions so they are scalable,maintainable and deployable, applying good engineering practicesincluding testing, documentation and code reviews.This is a full-time, permanent role based in our Glasgow office withhybrid working.More information can be found in the job description attached to therole on our careers siteAbout you:The successful candidate will have:A background in Software Engineering, Computer Science or IT, orequivalent practical experience.A minimum of 1-2 years of experience in a product supportfunction, with demonstrable experience supporting businessapplications, including triaging user issues, investigatingincidents, documenting fixes, and escalating complex issues withclear context.Confident coding ability in at least one programming language,with a willingness to learn our stack (.NET, TypeScript, Python,Power Platform and Azure) if not already familiar with it.Evidence they can deliver, whether through projects,placement/internship work, a GitHub profile/portfolio, or other workthey can walk us through clearly.#LI-HYBRID #LI-EG1