Technical Account Consultant - EMEA

DescriptionOrgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world. Orgvue is used by the world’s largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. We're looking for a Technical Account Consultant who will serve as a trusted advisor, proactively addressing issues within existing customer and partner solutions, or identifying opportunities to propose new solutions.The RoleWe are looking for a Technical Account Consultant to join our Customer Success team to support our continued growth.As a Technical Account Consultant, you will bring a deep understanding of how the Orgvue platform can and should be utilised, combined with the ability to apply that knowledge directly within customer environments and explain it clearly to users.You work with both partners and direct customers, supporting active accounts by helping users get sustained value from the Orgvue platform. This includes contributing hands‐on configuration, reviewing and improving existing solutions, and guiding users so they understand how to work effectively and independently with Orgvue over time.The role is part of the ongoing account team and will suit someone who enjoys practical problem‐solving, working closely with users, and combining delivery with guidance to improve how Orgvue is used day‐to‐day.ResponsibilitiesWork closely with partners and direct customers as part of the account team to help users get sustained value from the Orgvue platformApply deep platform expertise to review, improve, and optimise customer and partner tenant configurations in line with best practiceContribute hands‐on configuration changes where appropriate, including Gizmo optimisation and other updates that improve usability, performance, or outcomesExplain configuration decisions, patterns, and trade‐offs clearly so users understand how and why the platform is set up and can work more effectively with itSupport users with ad‐hoc technical queries raised through the Customer Success team, using platform expertise to diagnose issues and recommend practical solutionsMaintain a strong understanding of customer use‐cases, solution maturity, and risks in order to proactively identify opportunities for improvementWork collaboratively with Customer Success Managers, Account Managers, partners, and other teams to ensure technical guidance aligns with customer objectivesShare insights and feedback from customer usage to help improve delivery approaches, best practices, and the Orgvue platform over timeRequirementsYou’re excited by the prospect of joining a rapidly growing international company You’re interested in building consulting skills within the HR/OD analytics space.You want to make a fundamental difference to some of the largest organizations and household names across North America.You really enjoy solving problems. You love taking on difficult challenges and finding creative solutions You don't get flustered easily. If you don't know the answer, you'll dig until you find it.You collaborate well with others, you deliver on your commitments and are comfortable being challengedPreferred Knowledge & SkillsTwo plus years of Orgvue experience Bachelor’s Degree Required, ideally in Information Sciences or Business StudiesExcellent knowledge of Microsoft Office, including Excel and PowerPoint.Data analysis skills essential; knowledge of statistics modelling is preferred.Client-facing experience, established communication skills and comfort speaking and presenting to customers of all levelsBenefitsHybrid working - 2 days a week in the London officeWellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing daySubsidised Gym MembershipPrivate Medical Insurance (including Dental and Vision) and Life Assurance25 days holiday (increasing to 30 days at a rate of 1 extra day per year)Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%Season ticket LoanCycle to Work SchemeAnnual Discretionary Bonus'Here at Orgvue we promote individualism and a diverse workforce to build on our future success'Job SummaryID: 92F65C881ADepartment: Customer Experience, Customer SuccessType: full time