Technical Analyst

The team you'll be working with:The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution.What you'll be doing:Support & TriageTriage and respond to incoming support tickets in a timely and professional mannerAct as the first point of contact for end users for the application issuesGather sufficient detail from users to accurately diagnose issuesMonitoring & AnalysisMonitor application logs and dashboards to identify errors or abnormal behaviourAnalyse runtime errors and system messages to understand root causesSpot recurring themes or patterns in support issues and escalate appropriatelyTroubleshooting & DebuggingTroubleshoot and debug issues to determine whether they relate to:User errorFrontend (FE) issuesBackend (BE) issuesReproduce issues where possible to support diagnosis and resolutionRetest solutions with users after issue resolutionCollaboration & Continuous ImprovementWork closely with frontend, backend, and product teams to support issue resolutionWork closely with end users to triage and resolve issues working with other suppliers where necessaryHelp improve support processes by identifying common user errors and system weaknessesContribute to knowledge bases, FAQs, or guidance to reduce repeat issuesWhat experience you'll bring:Experience in application support, technical triage, or production support rolesStrong analytical and problem‐solving skillsAbility to read logs and interpret technical error messagesClear and confident written and verbal communication skillsComfortable working across technical and non-technical audiencesWho we are:At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.what we'll offer you:We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.You can find more information about NTT DATA UK & Ireland here: We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.