Wealth Platform Support Analyst
Company DescriptionEvelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next.Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.Job DescriptionWhat will you be doing? We’re seeking a talented individual to join our team in Glasgow, which is responsible for focusing on the operational support of our Core Wealth platforms and the associated users of these. Working closely with both business stakeholders and our third party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests.As Wealth Platform Support Analyst, your responsibilities will include among others:Level 2 technical support of our core Wealth Management platformsWork with our suppliers and internal development teams in incident, request, and change management processesPrioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintainedProvide support for application configuration, releases and upgrades.Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary.Participation in testing and release management.QualificationsTo be successful in this role, you should:Previous experience of working in Wealth Management or similar with an understanding of Portfolio management suites and trading platformsPrevious experience in an Application Support role or similarProficient IT skills in core Microsoft Office systemsPrevious experience / awareness of SQL, Rest API, JIRA, and ConfluenceAnalytical way of thinking along with an eye for detail and be a first-class problem solverDelivery focused, able to multi-task and very much a team playerDesired: Knowledge of key applications such as Iress, Avaloq, Fidessa would be highly desirableAdditional InformationAs a colleague here at Evelyn Partners you will have access to benefits that include:Competitive salaryPrivate medical insuranceLife assurancePension contributionHybrid working model (role dependant)Generous holiday packageOption to purchase additional holidayShared parental leaveWe are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.SummaryType: Full-timeFunction: FinanceExperience level: AssociateIndustry: Financial Services