IT Application Support Analyst

Job Title: IT Application Support Analyst
Location: Manchester area - full time on site
Employment Type: Permanent, Full-time (40 hours/week)

Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications - primarily Business Central - while liaising with internal teams and external vendors to ensure smooth, efficient system operations.

As the IT Application Support Analyst, your responsibilities will include:

• Logging and resolving incidents, managing service requests, and supporting end users

• Supporting and maintaining Business Central and other business applications

• Monitoring system performance to ensure optimal uptime and functionality

• Contributing to system and process improvements

• Collaborating with third-party suppliers and internal teams

• Involvement in some hardware configuration and installation tasks

To be successful, you'll need:

• Proven experience in an application support or IT systems role

• Business Central experience highly desirable

• Experience in a service desk/support environment

• Proficiency in Active Directory and desktop configuration

• Strong communication skills and a proactive approach

• Excellent problem-solving and organisational skills

If you're a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now.