Technical Support Engineer
Role: Technical Support Engineer
Location: Manchester (2 x a month onsite)
Are you a technically curious support professional who enjoys solving data and API challenges?
We're hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised.
This isn't a password-reset helpdesk role. As a Technical Support Specialist, you'll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges.
What you'll be doing:
- Troubleshooting API, data and integration issues
- Working with JSON, SQL and browser developer tools
- Supporting agencies, advertisers and broadcasters
- Reproducing and documenting bugs for Engineering
- Improving documentation and customer workflows
What we're looking for:
- 2+ years in Technical Support / Product Support (SaaS environment)
- Strong troubleshooting mindset
- Experience with APIs, JSON or web technologies
- SQL or data analysis skills
- Clear communicator who can explain technical issues simply
Why consider this role?
- Modern SaaS platform with real market impact
- Remote working
- Clear progression into Product, Engineering or Senior Support
- Collaborative, low-ego culture
- Exposure to AdTech and Data analytics
If you're a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now.