Support Engineer

IT Support Engineer

📍 Greater Manchester (Whitefield & Royton)

💷 £32,000+ DOE

🚗 Full UK Driving Licence Required

🏢 Permanent | Full-Time

Join a Well-Established Manufacturing Business Supporting Critical Operations

We're looking for an IT Support Engineer to join an established internal IT team supporting users across office, warehouse and manufacturing environments.

This is a varied, hands-on role where you'll provide 1st and 2nd line support, troubleshoot technical issues, support infrastructure projects and help maintain the smooth running of business-critical systems across multiple sites.

If you enjoy solving problems, working directly with users and getting involved in a broad range of technologies, we'd love to hear from you.

What You'll Be Doing

✔ Providing 1st and 2nd line support to office, warehouse, factory and remote users

✔ Managing support tickets through to resolution

✔ Installing, configuring and supporting PCs, laptops, printers, scanners, mobile devices and IP telephony

✔ Supporting Microsoft 365, Azure and Intune environments

✔ Troubleshooting hardware, software, networking and connectivity issues

✔ Assisting with IT infrastructure improvements and business projects

✔ Working closely with users to deliver excellent customer service and support

What We're Looking For

✅ Minimum 2 years' experience within an IT Support, Desktop Support or 2nd Line Support role

✅ Experience supporting Windows 11 environments

✅ Microsoft 365, Azure and Intune experience

✅ Active Directory, Group Policy, DNS and DHCP knowledge

✅ Networking fundamentals including switches, VLANs, Wi-Fi and VPNs

✅ Experience supporting mobile devices (iOS & Android)

✅ Strong troubleshooting and problem-solving skills

✅ Excellent communication and stakeholder management skills

Desirable Experience

➕ VoIP / IP Telephony

➕ VMware or Hyper-V

➕ Endpoint Security solutions

➕ Manufacturing, logistics, warehouse or industrial environments

➕ Linux, macOS or HCL Notes / Domino

Why Apply?

• Stable, long-term opportunity with a well-established business
• Exposure to a broad Microsoft technology stack
• Opportunity to work across infrastructure and support projects
• Friendly and supportive team environment
• Career development opportunities as the business continues to invest in technology

Interested?

Apply now or contact me directly for a confidential discussion.

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