Product Manager
ServiceNow Product Manager
North West Based Enterprise Level Critical National Infrastructure Organisation requires a ServiceNow Product Manager who can provide product and platform leadership supported by a product team including technical product owner and architecture expertise.
Ideal Candidate description
- Strong Stakeholder Management & Communication, able to challenge with credibility and business partner effectively.
- Partner with other Product Managers to face off into the Organisation
- Knowledge across platform with at lease knowledge in two of the following areas - HR, CSM, ITSM, IRM, BCM, H&S, SPM, NowAssist
- Evangelise with pragmatism, regarding the role that ServiceNow can play for the organisation.
- Strong commercial mindset - Internally to support cost of delivery, and externally to drive value from the ServiceNow contract
Key Skills:
- ServiceNow platform leadership
- Platform architecture understanding (key patterns, integrations, data, security)
- Risk & controls mindset (audit evidence, compliance, security-by-design)
- Governance & decision-making (standards, guardrails, pragmatic exceptions)
- Delivery collaboration (Agile ways of working, enabling teams without blocking)
Key Activities:
- Define Platform Strategy, Roadmap & Technical Direction
- Lead Continuous Improvement & Platform Performance Optimisation
- Platform Governance & Quality Assurance
- Vendor Management - Driving value from ServiceNow contract, managing licensing, and implementation partners
- Support Release, Environment & Lifecycle Management
- Support Security, Risk, Compliance & Audit Readiness
This is a snapshot of the role for more detail on the client, a qualified job specification and a confidential conversation around your CV and Career - Apply now!