Business Support Coordinator

At Apprentify, we unlock talent and accelerate digital transformation through next-generation skills programmes. We partner with ambitious organisations across the UK to upskill and reskill people in digital, data, AI, cyber and tech professions.

Our purpose is clear: to create future-ready talent that drives measurable business impact. We combine expert coaching, real-world learning, and innovative curriculum design to deliver education that transforms careers and organisations.

Purpose of the Role

We are looking for a passionate and organised Business Support Co-Ordinator to join our growing team at Apprentify. You will be providing administrative support to the Business across different operational departments.

Here at Apprentify, we are committed to providing a caring and supportive environment for all our apprentices.

We believe in creating a relaxed and secure atmosphere where everyone feels comfortable participating and learning. The well-being of our learners is paramount, and you will play a key role in fostering this positive learning environment. The postholder will be required to undergo Safer Recruitment checks before starting work.

Key Responsibilities

Operational & Team Support

• Provide support to Coaches, Trainers, and Management
• Schedule virtual classroom sessions
• Maintain learner information across e-learning platforms
• Learner registration for accreditations across various platforms
• Support for Customer Success Team, systems orientation
• Support for Enablement Team – resource cover
• Allocation of coaches

Learner Progress & Engagement

• Report apprentice progress using RAG reporting
• Monitor attendance, engagement, and quality of learning evidence
• Work with Inclusion team to ensure learners requiring support are identified and actioned

Marking, Feedback & Escalation

• Support marking of e-learning activities within agreed SLA
• Provide feedback to learners and deal with learner email queries
• Escalate marking or learner issues to Development Coaches
• Curriculum concerns around programme delivery/scheduling/accreditation

Compliance & Continuous Improvement

• Develop knowledge of apprenticeship funding and processes

Stay up to date with Awarding Organisations, Skills Funding Agency, and National Apprenticeship

Service requirements

• Contribute to continuous improvement and attend CPD/training

Essential Skills & Experience

• Minimum 2 years’ experience working within apprenticeships or similar education setting.
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in the use of Microsoft Office applications.

What High Performance Looks Like in this Role

At Apprentify, high performance is about delivering impact, driving innovation, and building a culture of excellence. In this role, high performance means:

Outstanding Delivery

• Consistently delivers accurate, timely, and high-quality operational support that enables Coaches and Trainers to deliver engaging, well-structured sessions.
• Maintains learner data, scheduling, and administrative processes to a high standard, ensuring a seamless experience for apprentices and employers.

Industry & Commercial Awareness

• Demonstrates an understanding of how operational efficiency and data accuracy underpin successful apprenticeship delivery and employer satisfaction.
• Supports processes (e.g. learner tracking, reporting, compliance activities) in a way that contributes to strong programme performance and business impact.

Innovation & Continuous Improvement

• Proactively identifies opportunities to improve processes, systems, and ways of working across administration and learner support.
• Uses data (e.g. attendance, progress, engagement) and feedback to suggest enhancements that improve learner outcomes and operational effectiveness.

Collaboration & Stakeholder Influence

• Builds effective working relationships with Coaches, Trainers, Inclusion, and operational teams to ensure learners are supported holistically.
• Communicates clearly and escalates issues appropriately to maintain momentum and quality across learner journeys.

Results Focused

• Actively contributes to strong learner progression by ensuring timely reporting, accurate tracking, and early identification of risks (e.g. disengagement, missed milestones).
• Supports the achievement of programme KPIs by maintaining high standards across compliance, administration, and learner engagement processes.

Values-Driven Culture Contributor

• Role models Apprentify’s values of excellence, impact, innovation, and inclusivity through professional conduct, attention to detail, and a learner-first mindset.
• Contributes positively to a supportive, inclusive environment where both colleagues and learners can succeed.

What We Offer

At Apprentify, we believe in rewarding our people for the value they bring. Benefits include:

• Competitive salary
• 25 days annual leave (plus bank holidays), increasing with length of service.
• Private medical insurance.
• Birthday Leave + Volunteer Day.
• Hybrid working with regular collaboration days in our Wilmslow HQ.
• Ongoing professional development and leadership support.
• A culture of high performance, innovation, and impact, where your contribution directly shapes Apprentify’s success.
• Enhanced family leave policies.
• Access to mental health and wellbeing support.
• Regular company-wide events and team socials