Digital Experience Consultant

Senior Digital Experience Consultant | UK | Hybrid (3 days onsite per week) | 12- month contract with possible extension

Job Description:

• Senior/Principal consulting role sitting at the intersection of platform strategy, client transformation, and end-user experience within the Digital Employee Experience (DEX) space.
• Serve as a trusted advisor to C-suite and senior stakeholders, translating complex business requirements into clear digital experience strategies and platform roadmaps.
• Lead end-to-end delivery of complex enterprise engagements across multiple concurrent workstreams — balancing standard SaaS configuration and bespoke/custom technical delivery simultaneously.
• Advise clients on DXP platform architecture, governance frameworks, content strategy, information architecture, and long-term platform sustainability from day one.
• Champion end-user experience design, audience segmentation, personalization strategies, and employee journey mapping throughout every engagement.
• Develop and execute enterprise-wide adoption strategies including stakeholder engagement plans, champion networks, training frameworks, and communications approaches.
• Define and track adoption metrics and engagement KPIs to measure digital workplace investment impact and adjust strategies based on real usage data.
• Collaborate with Solutions Architects, developers, and third-party specialists — bridging the gap between technical delivery and business stakeholder communication.
• Mentor junior consultants and contribute reusable frameworks, delivery accelerators, and thought leadership to strengthen the broader PS practice.
• 8+ years of experience in professional services or enterprise DXP platform implementation; hands-on expertise with SharePoint/Viva Engage, Staffbase, Simpplr, Lumapps, or equivalent required.
• Strong skills in workshop facilitation, risk management, change management, API-based integrations, and multi-workstream delivery oversight.
• Bachelor's degree in IT, Computer Science, or Business required; MBA, platform certifications (Microsoft 365), PMP/PRINCE2, and Prosci/APMG certifications highly desirable.
• Must be eligible to work in the UK and/or EU without sponsorship; purely technical profiles without consultative experience are explicitly not a fit.