Senior Account Manager

Job Role: Senior Account Manager – Software & Services (UK & Europe Focus)

Location: London, UK

Experience: 10–12+ years

Industry: IT Services / Software Solutions

Job Summary:

We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the UK & European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous.

The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains .

Key Responsibilities:

• Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
• Build and maintain strong, long-term relationships with C-level and senior stakeholders.
• Understand client business needs and align company solutions to drive value and outcomes.
• Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
• Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption.
• Monitor account health, track KPIs, and prepare regular reports on account performance.
• Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
• Represent the company at industry events, client meetings, and strategic workshops.

Key Skills & Competencies:

• 10–12 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus.
• Strong experience managing key accounts, with proven ability to retain and grow client relationships.
• Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions .
• Experience in Retail, Supply Chain, and Logistics domains is highly desirable.
• Excellent negotiation, presentation, and communication skills.
• Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
• Customer-focused mindset with strong business acumen.

Education:

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.