SAP Service Functional Consultant

Job Title: SAP Service (CS) Consultant

Location: London / Remote

Contract Length: 6 Month Freelance Contract

Inside IR35

Role Overview

We are seeking an experienced SAP Service S/4HANA Consultant to support ongoing SAP initiatives, enhancements, and support activities. The successful candidate will play a key role in configuring, implementing, and optimizing SAP Service solutions, ensuring alignment with business processes and service management objectives.

Key Responsibilities

• Lead and support SAP Service module implementations, enhancements, and support activities
• Configure and customize SAP Service functionalities including service orders, notifications, contracts, warranties, and installed base
• Work closely with business stakeholders to gather requirements and translate them into functional specifications
• Integrate SAP CS with other SAP modules such as SD, PM, MM, and FI/CO
• Provide expertise in service processing, field service, and customer support workflows
• Support data migration, testing (unit, integration, UAT), and deployment activities
• Troubleshoot and resolve system issues, providing ongoing support and optimization
• Create and maintain documentation including functional specs, process flows, and user guides
• Deliver user training and knowledge transfer where required

Required Skills & Experience

• Proven experience as an SAP CS Consultant (typically 5+ years)
• Strong configuration expertise in SAP Customer Service module
• Solid understanding of service management processes and best practices
• Experience integrating SAP CS with SD (Sales & Distribution) and PM (Plant Maintenance)
• Hands-on experience with service orders, service contracts, and installed base management
• Ability to work independently in a contract environment with minimal supervision
• Strong stakeholder management and communication skills

Desirable Skills

• Experience with S/4HANA Customer Service or Service Management
• Knowledge of SAP CRM or SAP Service Cloud integration
• Experience working in Agile or hybrid delivery environments