1st Line Support Engineer

A well-established organisation is seeking a 1st Line Support Engineer to join its collaborative IT team. This role is ideal for someone with a customer-focused mindset, strong troubleshooting skills, and a desire to grow within a dynamic technical environment. You’ll be supporting over 250 users across the business, ensuring a responsive and high-quality IT experience.

Key Responsibilities

• Act as the first point of contact for technical support across the business.
• Deliver a best-in-class customer experience to internal users.
• Provide 1st line assistance and troubleshooting for hardware, software, and connectivity issues.
• Log and manage support requests via the internal Service Desk system.
• Liaise with external vendors and suppliers to support issue resolution.
• Configure, maintain, and support devices including laptops, desktops, mobiles, tablets, AV/VC equipment, and printers.
• Ensure compliance with IT policies and procedures.
• Maintain and update technical documentation and contribute to team knowledge sharing.
• Collaborate with senior support colleagues to develop technical skills.
• Support team members with key tasks and projects.
• Maintain a proactive and positive approach to continuous improvement.

Experience & Technical Skills

• Experience working with service desk management systems
• Familiarity with Microsoft Office 365 and Windows Client OS
• Knowledge of Windows Server OS, Active Directory, and network protocols (TCP/IP & DNS)
• Hardware troubleshooting experience

If you feel this opportunity aligns with your skills and experience, please forward your CV to Andy Dale at Arcas Technology.