Service Desk Co-ordinator
Temporary Service Desk Co-ordinator | Bidford-on-Avon | Upto £15/hour (DOE)
The role:
We need someone to own the phone and email booking desk for a minimum one month (reviewed thereafter). This is fast-paced, interrupt-driven work. You'll field 20+ calls a day, manage a growing email queue, and keep field engineers moving efficiently across the schedule.
What you'll be doing:
- Taking service requests via phone and email, booking jobs directly into the system
- Liaising with engineers in the field—answering their queries, reallocating jobs, solving access issues on the fly
- Confirming appointments with customers, managing last-minute changes, and updating records in real time
- Thinking on your feet when things go wrong (cancellations, delays, access problems)
Who you are:
- Confident on the phone. You don't dread calls; you handle them quickly and professionally.
- Organised under pressure. High-volume, switching between tasks doesn't faze you.
- Detail-oriented. Bookings, job notes, and customer updates need to be accurate—field teams depend on it.
- Independent. You'll get trained, but you'll work with minimal supervision.
- Full UK driver's license required.
What you get:
- Short-term contract (minimum 1 month, reviewed)
- Upto £15/hour, dependent on experience
- Immediate start
- Chance to prove yourself in a high-visibility role
We are reviewing CVs now early applications are highly encouraged. Click below to apply or contact our team directly.
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About Arden Personnel: Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer