ServiceNow Engagement Manager

ServiceNow Engagement Manager

Initial 3-month contract

Remote working

Inside IR35

My client, a leading ServiceNow partner, are looking to hire an experienced Engagement Manager for an initial 3-month period to assist with project delivery. This 3-month period could be extended.

Responsibilities include:

• Being responsible for the overall project delivery. To include project planning, implementation consulting, tracking the statement of work, resource allocation, escalation management, while acting as a single point of contact for the ServiceNow implementation project.
• Liaising with stakeholders and conducting workshops to understand requirements, and facilitate stakeholder acceptance of deliverables
• Supporting the process for preparation of bids for major new work and frequently takes the leading role in client presentations.
• Driving the continuous improvements of methodology and service offerings based on client experience. Including, identifying gaps between actuals and plan of record, proposing solutions and driving resolutions.

Experience required:

• 3+ years project management/project leadership.
• 2+ years of experience implementing ServiceNow.
• Certified ServiceNow Implementation Specialist (CIS) in one module and/or Certified System Administrator (CSA).
• PMI PMP Certification preferred.