Service Desk Engineer

Job Title: Service Desk Engineer

Location: Exeter (4 days per week on-site)

Contract Type: 6-Month Contract (FTC)

Start Date: ASAP

Salary: 33k

Overview

A leading technology-driven organisation is seeking a Service Desk Engineer to join their IT team on a 6-month contract basis. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical issues, and is passionate about delivering excellent user support.

Youll be working on-site in Exeter 4 days a week, supporting internal users and ensuring smooth day-to-day IT operations. The role sits within a collaborative team and reports to the 1st Line Team Leader.

Key Responsibilities

• Provide first-line support via the service desk and approved support channels.
• Troubleshoot and resolve issues related to:
• Microsoft 365 (O365)
• Windows OS and desktop support
• Microsoft applications
• Cloud services
• Printers and peripheral devices
• Administer Active Directory (user accounts, permissions).
• Manage SharePoint and OneDrive access and troubleshooting.
• Set up and configure devices using Microsoft Autopilot.
• Support onboarding/offboarding processes (device setup, account management).
• Maintain accurate documentation of support activities and system configurations.
• Communicate effectively with users and escalate issues when necessary.

Skills & Experience

Essential:

• Previous experience in a 1st or 2nd line IT support role.
• Strong working knowledge of Microsoft 365 and Windows environments.
• Familiarity with service desk tools and methodologies.
• Excellent communication and interpersonal skills.

Desirable:

• ITIL v3/v4 Foundation certification.
• Degree in IT, Computer Science, or related field.
• UK driving licence (advantageous for occasional travel).