🌳 Senior Enterprise Onboarding Manager Fully Remote | AI SaaS | Enterprise Clients | High-Growth Startup / benefits, pensions, reward, HR tech, or global mobility environments - Fully Remote

🌳 Senior Enterprise Onboarding Manager

Fully Remote | AI SaaS | Enterprise Clients | High-Growth Startup / benefits, pensions, reward, HR tech, or global mobility environments

Areti Group is exclusively partnering with one of the most exciting emerging AI SaaS businesses currently scaling in the market.

This is a company entering a major growth phase, with plans to significantly expand headcount over the next two years as demand continues to accelerate globally.

This is not another bloated SaaS company buried beneath layers of process and hierarchy.

This is a lean, product-first business building genuinely category-defining technology for enterprise customers — and they are now hiring multiple Senior Enterprise Onboarding Managers to help scale customer delivery and client experience globally.

While this is not a traditional benefits business, experience within benefits, pensions, reward, or HR tech environments would be highly valuable due to the complexity of the customer landscape and implementation environment.

If you thrive in high-performance environments, enjoy solving complex customer challenges, and want real ownership inside a fast-growing business — this is the opportunity.

🌳 Why This Role Stands Out

Most onboarding roles are administrative.

This one is mission-critical.

You’ll own the most important stage of the customer lifecycle: transforming a signed enterprise customer into a successful launch.

You’ll guide customers through onboarding, implementation, configuration, training, and adoption — ensuring every client goes live confidently and quickly realises value from the platform.

You’ll work cross-functionally with:

• Enterprise customers
• Product & Engineering
• Operations
• Customer Experience
• Leadership

This is a highly visible role with genuine influence across the business.

No bureaucracy.

No unnecessary layers.

Just smart people solving hard problems together.

🌳 What You’ll Own

🌳 Enterprise Customer Onboarding

You’ll lead end-to-end onboarding for global enterprise customers, including:

• Running onboarding kick-offs
• Defining launch plans, milestones, and success metrics
• Managing stakeholder communication
• Coordinating implementation and configuration activity
• Driving successful go-live delivery
• Delivering a premium onboarding experience throughout the customer journey

You’ll become the operational lead for each customer launch.

🌳 Cross-Functional Delivery

You’ll operate at the centre of the delivery engine, partnering closely with:

• Sales during customer handover
• Product & Engineering teams on technical or configuration requirements
• Operations teams ahead of launch
• Internal stakeholders improving onboarding processes and customer experience

This is a fast-moving environment where ownership and initiative are expected from day one.

🌳 Training & Adoption

You’ll help customers maximise value from the platform by:

• Delivering engaging virtual training sessions
• Supporting platform adoption and change management
• Creating onboarding documentation and enablement resources
• Helping customers embed new workflows successfully

You’ll combine operational excellence with strong client-facing communication.

🌳 Delivery Excellence

This business is obsessed with execution quality and customer outcomes.

You’ll help improve:

• Time-to-launch
• Customer onboarding experience
• Early-stage adoption
• Customer satisfaction
• Delivery efficiency

You’ll proactively identify risks, solve problems early, and keep implementations moving at pace.

🌳 What We’re Looking For

We’re looking for people who combine:

• Organisation
• Customer empathy
• Ownership mentality
• Operational excellence
• Calmness under pressure

You should have:

• 3–5+ years experience in onboarding, implementation, customer success, or SaaS project delivery
• Experience managing enterprise or international customers
• Strong stakeholder management skills
• Experience managing multiple onboarding projects simultaneously
• Confidence delivering virtual training sessions
• Experience working within fast-moving SaaS or technology businesses

Experience within benefits, pensions, reward, HR tech, or global mobility environments would be highly advantageous, particularly where you’ve supported complex implementations or enterprise customers.

🌳 Ideal Background

We’d especially like to hear from candidates with experience in:

• Enterprise SaaS onboarding
• Global implementations
• Complex platform delivery
• Startup or scale-up environments
• Product-led SaaS businesses
• Benefits or reward technology ecosystems
• High-growth technology companies

Project management certifications are beneficial but not essential.

🌳 The Culture

This company hires carefully and intentionally.

The team is small, highly capable, and trusted to operate autonomously.

The culture is built around:

🌳 High ownership

🌳 High standards

🌳 Customer obsession

🌳 Product-first thinking

🌳 Continuous improvement

🌳 Intelligent collaboration

This is the type of environment where exceptional people thrive.

🌳 Package & Benefits

• Salary up to £110,000
• Performance bonus
• Equity package
• Private healthcare
• Dental & eye care
• Generous holiday allowance
• Fully remote working

🌳 Why Join?

• Join a genuinely high-growth AI SaaS business
• Work with global enterprise customers
• High ownership and visibility from day one
• Shape onboarding within a scaling organisation
• Work alongside exceptional operators and builders
• Be part of a defining stage of company growth

🌳 Interested?

If you’re excited by customer impact, complex delivery, and helping scale a world-class SaaS platform — we’d love to speak with you.

Apply now or contact Areti Group for a confidential conversation.