Account Director

Job Description – Account Director

Department: Commercial

Reports to: Sales Director

Location: Hybrid – Reading

Overview

The Account Director leads strategic, high-value relationships with major wholesale partners. Acting as the senior commercial contact, they own multi-million-pound accounts, engage at C-suite level, and drive long-term partnership growth. The role focuses on shaping commercial strategy, negotiating major contracts, and aligning client objectives with company goals.

Key Responsibilities

• Manage 1–2 strategic wholesale accounts with significant revenue responsibility.
• Build and maintain executive-level relationships.
• Develop and execute multi-year account plans.
• Negotiate and manage long-term commercial agreements.
• Identify and deliver upsell, cross-sell, and service-growth opportunities.
• Present commercial and technical propositions with clarity and confidence.
• Collaborate with internal teams to ensure excellent partner experience.
• Maintain high standards of governance, compliance, and data accuracy.

Person Requirements

Essential Experience

• Background in telecoms or SaaS, ideally within wholesale services.
• Proven success managing large strategic accounts and influencing C-suite stakeholders.
• Strong commercial acumen and negotiation skills.
• Skilled in strategic planning and revenue forecasting.

Desirable

• Experience in UK fibre, Ethernet, or telecoms markets.
• Knowledge of SaaS or technology-based commercial models.

Attributes

• Strategic thinker, commercially driven, collaborative, adaptable, and credible at senior levels.