Implementation Specialist

We’re partnering with a fast‐growing, VC‐backed technology company

• Onboarding Specialist
• Remote UK

They are scaling rapidly across the UK, Europe, and the US — and are now hiring an Onboarding Specialist to join their Operations team.

⭐ The Role

This is a hands‐on role for someone who loves project ownership, cross‐functional collaboration, and delivering exceptional client experiences. You’ll lead new client onboarding from contract signature through to full platform adoption, ensuring every customer feels supported, educated, and set up for success.

🔧 Key Responsibilities

Client Onboarding

• Own the full onboarding lifecycle for UK & EMEA clients
• Run kick‐off sessions to align on goals, scope, timelines, and requirements
• Build and manage onboarding project plans
• Configure the platform to meet client needs
• Coordinate data collection, validation, and technical setup

Cross‐Functional Collaboration

• Work closely with Sales & Customer Success for smooth handover
• Partner with Product & Engineering on technical requirements
• Align with Operations to ensure all backend processes are launch‐ready

Training & Enablement

• Deliver virtual training sessions to HR teams and stakeholders
• Contribute to onboarding materials, guides, and documentation
• Support change management to drive early adoption

Risk & Project Management

• Identify risks and blockers early and manage escalations
• Ensure all onboarding projects hit timelines and scope

Continuous Improvement

• Gather client feedback to improve onboarding journeys
• Contribute to internal playbooks and process improvements
• Track onboarding success metrics: time‐to‐launch, adoption, satisfaction

🎯 What You’ll Bring

• 3–5+ years in onboarding, implementation, customer success, or project management
• Experience working with UK or global enterprise clients
• Background in SaaS, HR tech, or benefits technology is a strong advantage
• Proven ability to manage multiple onboarding projects simultaneously
• Confident delivering virtual training sessions
• Highly organised, detail‐driven, and comfortable adapting in high‐growth environments
• Strong communication skills and ability to translate technical concepts