Information Technology Support Engineer

Job Title: IT Support Engineer – Utilities Client

Location: Hybrid / On-site (as required) East Sussex – 2/3 days a week

Department: IT Operations / Infrastructure

Contract – Inside IR35

Overview

We are seeking a skilled IT Support Engineer to provide technical support, maintenance, and administration across Windows Server and Linux environments for a leading utilities client. The role involves maintaining the stability, security, and performance of business-critical systems supporting operational technology, smart infrastructure, and enterprise IT services.

Key Responsibilities

• Provide 2nd and 3rd line technical support for Windows Server (2016/2019/2022) and Linux (Ubuntu, Red Hat, CentOS) environments.
• Monitor, maintain, and troubleshoot server infrastructure, storage, and network connectivity across multiple data centres and cloud environments.
• Manage Active Directory, Group Policy, DNS, DHCP, and file/print services.
• Perform user account provisioning, permissions management, and incident resolution within defined SLAs.
• Support and maintain virtualised environments (VMware vSphere / Hyper-V).
• Conduct system patching, security hardening, and vulnerability remediation.
• Support deployment and maintenance of monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
• Collaborate with Infrastructure, Network, and Cyber Security teams to ensure operational resilience.
• Maintain backup and disaster recovery processes (e.g., Veeam, Commvault).
• Document system configurations, operational procedures, and troubleshooting steps.
• Participate in on-call rotation and provide after-hours support when required.

Essential Skills & Experience

• Proven experience supporting Windows Server and Linux platforms in enterprise or utilities environments.
• Strong knowledge of Active Directory, PowerShell, and Windows Server administration tools.
• Competence in Linux CLI administration, system services, package management, and log analysis.
• Understanding of network fundamentals (TCP/IP, VLANs, DNS, DHCP, routing).
• Experience managing virtualisation technologies (VMware, Hyper-V).
• Working knowledge of backup and disaster recovery solutions.
• Good understanding of cybersecurity principles and patch management processes.
• Excellent troubleshooting, analytical, and documentation skills.
• Ability to prioritise multiple incidents and work effectively under pressure.

Desirable Skills

• Experience with cloud platforms (Microsoft Azure or AWS).
• Familiarity with configuration management tools (Ansible, Puppet, SCCM).
• Experience in monitoring and alerting systems (e.g., Zabbix, Prometheus, SolarWinds).
• Scripting experience (Bash, PowerShell, or Python).
• Knowledge of ITIL processes and service management best practices.
• Previous experience in utilities, energy, or critical infrastructure sectors.