Service Renewals Executive

Service Renewals Executive

• Reading – Hybrid (Working from HQ 1-2 times per week).
• £45,000 Base Salary.
• Paid Training & Development – Free Qualification Courses.
• Free Breakfasts & Lunches.

Areti are delighted to be supporting a rapidly expanding technology business in their search for a Service Renewals Executive to join their Service Business Team.

This award-winning organisation supports global businesses by helping them improve and streamline their technology, making systems easier to manage, more efficient, and ready for the future.

The Role

This position is central to the effective and accurate management of service contract renewals, requiring close collaboration with internal commercial teams and external partners. You will contribute significantly to the assessment and administration of service agreements, ensuring data accuracy and using insight-driven analysis to enhance workflows and uphold high operational standards. Success in this role calls for a proactive, detail-oriented mindset, strong analytical capability, and a genuine commitment to achieving high-quality outcomes while supporting the wider team.

The ideal candidate will be a driven and collaborative professional with a structured approach to problem-solving. This opportunity is well suited to an experienced renewals specialist who can demonstrate strong analytical skills and a consistent history of managing customer contracts and renewal cycles effectively.

Responsibilities:

• Acting as a core contributor to the contract renewal lifecycle, ensuring service agreements are renewed accurately and within required timeframes.
• Creating and maintaining regular insights and reports for commercial teams, highlighting lapsed and upcoming renewals, performance trends, and potential growth opportunities.
• Partnering with account owners to support complex or high-value renewals, including consolidation and alignment of multiple agreements.
• Sharing critical contractual and entitlement information with external partners to ensure support coverage reflects agreed terms.
• Reviewing and confirming the integrity of service contract data, such as asset details, locations, and service level commitments.
• Conducting routine assessments of active agreements, validating order documentation, and recommending improvements to streamline renewal processes.
• Managing the completion and tracking of declined service documentation, escalating any compliance or quality concerns where necessary.
• Working closely with operational and service leadership teams to support audits, maintain system accuracy, and ensure data consistency.

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