Director of Account Management

Global - Director of Account Management

About the company:

• Established market leader supporting complex, data-driven functions within large enterprise organisations
• Entering a significant growth phase and looking for a credible hands-on account leader to manage an experience team
• Trusted by global enterprises to deliver mission-critical solutions that drive efficiency
• Highly collaborative, international environment with strong executive visibility and impact

About the role:

• Lead a global team of 10+ Account Directors (Enterprise) across multiple regions
• Oversee a substantial portfolio of £1m+ spending customers
• Define and execute a best-in-class account management strategy focused on retention, expansion and long-term customer value
• Drive improvements in NRR through structured upsell, cross-sell and strategic account planning
• Lead customer transition initiatives to next-generation platforms and solutions
• Build a high-performance culture with clear KPIs, forecasting discipline and accountability
• Act as a senior escalation point for complex, high-value accounts
• Partner cross-functionally with sales, product and leadership teams to align on global customer strategy
• Engage regularly with C-suite stakeholders across enterprise clients
• Highly visible role with frequent international travel

Your previous experience:

• 5+ years’ experience leading account management teams within an enterprise software environment
• Strong track record of driving retention, reducing churn and increasing NRR
• Experience working with complex platforms and managing large, global organisations with multi-stakeholder environments
• Commercially driven leader with the ability to balance strategy and hands-on execution
• Skilled at building and scaling high-performing teams, including coaching, hiring and process optimisation
• Exceptional stakeholder management skills, with confidence engaging at C-suite and board level
• Data-driven mindset with strong forecasting, reporting and pipeline management experience
• Comfortable operating in a fast-evolving, global environment with regular international travel

Package:

• £140,000 – £160,000 base salary DOE
• 50% OTE
• London/Hybrid
• Frequent global travel (25% of time)
• Executive-level visibility and impact within a scaling global business
• Opportunity to shape and lead a critical function during a major growth phase

Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting.

Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time position.