Reception and Digital operations lead
Job summary
Hours: 37.5hrs ideally worked over 4 days
An exciting opportunity has arisen for a proactive, organised and digitally confident Reception & Digital Operations Lead to join our team.
This is a varied and influential role combining leadership of our reception service with responsibility for supporting day-to-day digital and IT operations, data security and operational processes.
The successful candidate will be someone who enjoys working with people, solving problems, using technology and finding ways to improve how services are delivered.
Main duties of the job
The Reception & Digital Operations Lead will provide day-to-day leadership and coordination across reception, digital and operational activities.
You will work closely with colleagues to ensure the reception service operates effectively, digital and IT issues are appropriately managed, and information is handled securely.
The role will also involve supporting improvements to systems and processes, identifying opportunities to use technology more effectively and helping colleagues to adapt to new ways of working.
About us
This is a fantastic opportunity to take on a varied and influential role where no two days are the same.
You will have the opportunity to lead improvements across reception, IT and digital operations, helping to shape how our team works and the service we provide.
If you are someone who enjoys taking responsibility, solving problems and making a real difference, we would love to hear from you.
Job description
Job responsibilities
Reception and service
- Lead and support the reception team, ensuring a welcoming and professional service.
- Coordinate reception cover and respond to operational issues.
- Handle reception-related complaints and concerns calmly and professionally.
- Monitor feedback and identify opportunities to improve the patient/customer experience.
- Keep internal navigation, signage and information up to date.
- Assist with recruitment of new reception staff.
- Provide training and induction for new starters.
- Conduct appraisals and return-to-work interviews.
- Act as a key point of contact for day-to-day IT and digital issues.
- Coordinate IT problems and liaise with external IT support when required.
- Support software upgrades, new systems and digital improvement projects.
- Manage phones, computers and other IT equipment.
- Set up IT equipment, accounts and software for new starters.
- Provide practical support to colleagues with IT and software queries.
- Manage early notifications of sickness/absence and update relevant sessions, rotas and systems.
- Carry out data searches and provide accurate information to support operational needs.
- Support the implementation of new processes and systems.
- Review new technology to improve efficiency and service delivery.
- Promote high standards of confidentiality, data protection and information security.
- Support appropriate user access and permissions across systems.
- Ensure confidential information is handled and stored securely.
- Report and escalate any suspected data-security incidents or breaches.
- Encourage good data-security practices across the team.
- Liaise with the external clinical safety officer and update practice documents.
The above list is not exhaustive and the post holder may be required to undertake other duties appropriate to the role and the needs of the organisation.
Person Specification
Knowledge and skills
- Excellent communication and interpersonal skills.
- Strong organisational skills and ability to manage competing priorities.
- Good problem-solving skills with a practical, solutions-focused approach.
- Ability to remain calm and professional when dealing with challenging situations.
- Ability to learn and adapt to new systems and software.
- Good attention to detail.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to take ownership and work independently.
- Ability to work effectively as part of a team.
- Ability to support colleagues through change and new ways of working.
Qualifications
- Qualifications or training relevant to reception, administration, healthcare, operations, IT or digital coordination.
Experience
- Previous experience of supporting or leading a team.
- Experience of training or inducting new staff.
- Experience of working with data-security or confidentiality requirements.
- Experience of dealing with people and responding appropriately to complaints or challenging situations.
- Experience of managing competing priorities and responding to operational issues.
- Experience of working in a GP practice
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Armada Family Practice
Address
Whitchurch Health Centre
Armada Road
Bristol
BS14 0SU
United Kingdom
Employer's website
https://www.armadapractice.co.uk/