3rd Line Support Engineer
At 3rd Line, you’re not just resolving incidents, you’re defining how systems behave under pressure. This role sits at the highest level of technical escalation, owning the most complex infrastructure challenges and shaping the stability, scalability, and future design of the platform.
You’ll combine deep technical expertise with strategic thinking, stepping in when systems fail, but also ensuring they fail less often.
What You’ll Be Doing
- Own and resolve critical, high-severity incidents that cannot be solved at lower tiers
- Lead root cause analysis (RCA ) for major outages, producing actionable improvements, not just reports
- Optimise core infrastructure across: Compute (enterprise servers), Virtualisation platforms Storage, Networking (switching, routing, segmentation, resilience design)
- Drive problem management, eliminating recurring faults at source
- Contribute to infrastructure projects, migrations, upgrades, capacity expansion
- Collaborate with vendors and third parties on escalations, fixes, and design improvements
What You’ll Bring
- Significant experience in a 3rd Line / Infrastructure / Escalation Engineer role, ideally within a data centre or MSP
- Deep expertise across multiple domains:
- Advanced Windows Server and/or Linux administration
- Virtualisation architecture (VMware vSphere, clusters, HA/DRS, replication)
- Strong networking knowledge (layer 2/3, firewalls, load balancing concepts)
- Storage systems and performance tuning
- Comfortable working in structured environments (ITIL, change control, SLAs)
Desirable (but impactful)
- Experience in hyperscale or colocation data centres
- Exposure to cloud and hybrid infrastructure (Azure, AWS, private cloud integration)
Apply now for immediate interview.