3rdLineSupportEngineer
Networking&Cloud/OnpremInfrastructureSupport
Anexcellentopportunityhasarisenforanexperiencedandenthusiastic3rdLineSupportEngineertojoinawell-establishedandgrowingITservicesorganisationsupportingschoolsintheBuckinghamshirearea.Thisisahybridroleandbasedintheofficewithsometravelaroundthisarea.
Thisroleisidealforsomeonewhoenjoysproblem-solving,mentoringothers,anddeliveringahighstandardoftechnicalsupportandcustomerservicewithinadynamicenvironment.
KeyResponsibilities:
Provide2ndand3rdlinetechnicalsupporttoclients,ensuringexceptionalservicelevels.
Troubleshootandresolvecomplextechnicalissuesefficiently.
Mentorandsupport1stand2ndlineengineerstobuildteamcapability.
EnsureITsystemsandnetworksarecompliantwithrelevantpolicies.
LeadITinfrastructureandnetworkinstallationprojectsfromdesigntocompletion.
Provideinternalsystemsupportandstafftrainingwhererequired.
Skills&ExperienceRequired
StrongknowledgeofWindowsServer,ActiveDirectory,andMicrosoftOperatingSystems.
Experiencewithvirtualisationtechnologies(particularlyHyper-V).
Proficiencywithcloudtechnologies,includingOffice365andAzure.
Networkingexperienceespecially VLANs
Provenexperienceinserverandnetworkinstallations.
AbilitytoactdecisivelyduringITincidentsandemergencies.
Excellentcommunicationskills,bothverbalandwritten.
Customer-focusedapproachwithaproactive,positiveattitude.
Abletoworkbothindependentlyandaspartofateam,withstrongorganisationalskills. ...