IT Support Team Lead

We are looking for a hands-on, technically capable Support Team Leader to lead the operational support function across critical infrastructure and customer environments. This is not a traditional people-management role focused purely on process and administration. The successful candidate will be a senior technical operator who leads from the front, acts as an escalation point, and drives technical excellence within the support team.

You will combine leadership responsibilities with deep involvement in troubleshooting, operational support, service improvement, and infrastructure management across data centre and cloud environments.

Technical Leadership

• Act as the senior technical escalation point for complex incidents and operational issues
• Lead troubleshooting across compute, storage, networking, virtualisation, and hosted infrastructure
• Provide hands-on support for critical customer platforms and internal systems
• Drive root cause analysis and preventative improvements following incidents
• Support infrastructure changes, maintenance activities, upgrades, and migrations
• Participate in major incident management and out-of-hours escalation when required

Team Leadership

• Lead and mentor a team of support engineers and technical analysts
• Develop technical capability within the team through coaching and knowledge sharing
• Set operational standards and ensure consistent delivery of support services
• Manage workload prioritisation, and escalation handling
• Foster a culture of accountability, ownership, and continuous improvement

Technical Skills

• Strong background in infrastructure support within enterprise, hosting, MSP, cloud, or data centre environments
• Experience supporting:
• VMware / virtualisation platforms
• Windows Server and/or Linux environments
• Enterprise networking technologies
• Storage and backup platforms
• Monitoring and alerting systems
• Understanding of cloud infrastructure and hybrid environments
• Experience with scripting or automation tools such as PowerShell, Bash, or Python
• Strong troubleshooting and diagnostic capability across multiple technology stacks
• Familiarity with ITIL-aligned service management practices

Apply now for this brilliant opportunity.