NOC Engineer (Tier 2)

Join a hugely reputable telecoms company as a NOC Engineer.

This role is ideal for a proactive and technically proficient professional who thrives in fast-paced environments and is passionate about maintaining and improving telecom network operations. If you have a strong background in Fortinet support and are looking to take your career to the next level, we encourage you to apply!

24/7 Shift Pattern: 4-on, 4-off (2 Days: 07:00–19:00 | 2 Nights: 19:00–07:00 | 4 Days Off). Nights from home.

Experience:

• 3+ years of experience in a NOC or network engineering role, preferably within the telecoms industry.
• Hands-on experience supporting and troubleshooting Fortinet solutions in a production environment.

Essential skills/qualifications:

• Fortinet Certified Professional (FCP) certifications, such as Network Security, Security Operations or;
• The older Fortinet NSE 5 equivalent qualifications. Relevant networking certifications like CCNA/CCNP, CompTIA Network+, or equivalent.

Technical Skills:

• Strong expertise in Fortinet hardware and software, including FortiGate, FortiAnalyzer, FortiManager, FortiAP, and FortiSwitch. Solid understanding of networking protocols such as TCP/IP, BGP, OSPF, VLANs, NAT, and IPSec/SSL VPNs. Experience with SD-WAN configurations and deployments.Proven ability to handle escalations and resolve
• Familiarity with telecom network architectures, including MPLS and broadband technologies. Knowledge of network monitoring tools such as SolarWinds or similar platforms.

Network Monitoring and Incident Management:

• Monitor telecom network infrastructure to detect and respond to anomalies, outages, and performance issues.
• Act as the escalation point for Tier 1 support, handling complex issues and driving them to resolution.
• Proactively identify and troubleshoot network-related issues with a focus on Fortinet hardware/software, including FortiGate firewalls, FortiAnalyzer, FortiManager, and other Fortinet security solutions.

Troubleshooting and Problem Resolution:

• Perform in-depth troubleshooting of network issues, including routing, switching, VPNs, firewalls, and security policies within Fortinet systems.
• Manage and resolve escalated tickets in adherence to SLAs, documenting troubleshooting steps and resolutions.
• Collaborate with Tier 3 engineers, telecom partners, and Fortinet support for advanced troubleshooting and issue escalation.
• Configure and maintain Fortinet appliances, ensuring proper implementation of updates, patches, and best practices.

System Configuration and Maintenance:

• Assist in configuring and deploying Fortinet hardware/software for new projects and expansions.
• Manage system backups, perform firmware upgrades, and ensure the health and performance of Fortinet systems.
• Implement and maintain VPN configurations, SD-WAN setups, and security policies in Fortinet environments.
• Conduct proactive maintenance tasks to optimise system performance and mitigate potential issues.

You'll get:

• Pension Scheme
• Life Assurance
• Private Health Insurance
• Financial and Wellbeing Support
• Wellbeing Support Programme (EAP)
• 25 Days Annual Leave + Holiday Buy and Roll Over Scheme
• Social Engagement and Office Activities

Apply now for an immediate interview.