Systems Integration Manager

As a Systems Integration Manager, you will become an integral part of a fast‐paced and collaborative IT team. The primary focus of the role is the delivery of our CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives.

Responsibilities include managing project budgets and timelines, producing accurate project and operational reporting, and coordinating with external vendors and internal stakeholders. You will ensure a consistent, structured approach to project delivery by applying agreed standards and best practices, while acting as a key conduit for information flow between the IT function and other departments across the business.

Skills and Competencies:

• Exceptional stakeholder management and influencing skills
• Excellent communication (written and verbal) skills and ability to present at both technical and executive level
• Telecoms experience
• Ability to translate technical detail into business-friendly language
• MS Office skills, including MS Project, MS Visio and MS PowerPoint
• Solid understanding of software architectures, applications and data migration concepts
• Strong analytical approach to identifying issues and driving solutions
• Highly motivated and driven individual to deliver against Project strict deadlines
• Calm, organised and decisive under pressure

Qualifications and Experience:

• Proven experience as a Project Manager delivering software or systems migrations
• PRINCE2, AgilePM or equivalent project management certifications (desirable)
• Experience working with third-party vendors and system integrators
• Understanding of ITIL V3/V4 and supporting qualification in support of process / system alignment
• Knowledge of telecoms sales, delivery and support to underpin project deliverables

Responsibilities:

• Deliver a migration from and to a new internal CRM/CMDB/ITSM platform
• Support cost saving initiative Projects (where required)
• Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls
• Strict change and exception management controls
• Working with vendors and the internal stakeholders to define scope, objectives, success criteria and deliverables
• Coordinate data migration, cleansing, system integration, testing and cutover activities
• Ensure a smooth transition to operational support teams including the coordination of training and regular business communication
• Deliver the project ensuring it is aligned with the compliance requirements

Benefits:

• Pension Scheme
• Life Assurance
• Health & Dental Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 Days Holiday & Holiday Buy Scheme
• Social Activities

Apply now for immediate interview.