ACE Product Owner - WEB - Doxford, SR3 3XP
Arriv a is a lead in g Eu rop e an p as s e n ge r transp ort p artn e r, o p e ratin g in 11 coun tries a cros s th e U K an d E u rop e . T h e co m p an y em p loy s a roun d 35, 000 p e op le , d e liv e rin g mor e th an 1.5 b illion p as s e n ge r jou rn e y s conn e ctin g p e op le an d co mm un ities s af e ly , re liab ly an d s u s ta in ab ly .
We h av e s tron g ro ots d at in g b ack t o 1938, an a m b itiou s gr ow th an d s u s ta in ab ility a ge n d a, an d a con tinu ous ly d e v e lop in g relationsh ip with I Squ are d Cap it al – a glob al in f ras tru ctu re inv e s tme n t f un d man ager - wh o a cqu ire d Arr iv a in 2024.
We are looking for an ACE Product Owner to join our Arriva Customer Experience (ACE) team on a full time, permanent basis. This role will be based at either our Sunderland or London office.
T h e ACE P rodu ct Ow n e r f or W E B w ill work w ith s ta keh old e rs t o p riorit is e in itia tiv e s a n d m an age d e v e lop me n t, an d o p timi s at ion o f ou r Mark e tin g w e bs ites us in g Drup al CMS an d Site Stud io. This role ensu re s s e amle s s con tent m an age me n t, gov e rn an ce , an d us e r e xp e rien ce acros s d igita l p lat f orms , a lign in g with bus in e s s o b jec tiv e s an d b ran d s tand ar ds.
Direct re sp ons ib ilities:
Produc t Own er sh i p
• Def in e an d main ta in th e roadm ap for CMS an d Site Stud io c ap ab ilities .
• Act as th e s ub jec t m at ter expe rt f or Site Stud io co m p on e n ts , t em p lat e s , an d work f lows .
• Ensu re gov e rn an ce an d b e s t p ractice s for con tent cre at ion , pub lish in g, a n d d e s ign cons is tency .
Cont en t M an ag em en t & UX
• Ov e rs e e creation an d ed itin g of con tent us in g Site Stud io’ s v isu al bu ilder.
• Man age reus ab le co m p on e n t s , glob al s t y le s , an d res p ons iv e lay ou ts .
• Imple me n t SE O - f rie nd ly p ractice s , in clud in g s ch em a m arku p an d can on ical lin k m an agem e n t
S tak eho l d er Co ll abor ation
• Wo rk clos e ly with mark e tin g, d e s ign /U X, an d t e chn ology t e ams t o d e liv e r h igh - qu alit y we b expe rie n c e s .
• Lia is e with extern al v e nd ors an d t e chn ology p artn e rs for CMS enh an ce m e n ts .
Wor kfl o w
• De s ign an d main ta in en d - to - en d work f lows f or CM S ch an ge s .
• Imple me n t ro le - b as e d p e rmis s ion s a n d ensu re co m p lian ce with gov e rn an ce s tand ards .
• In tegrate workf lows with a gil e s p rin t cy cle s for time ly d e liv e ry o f we bs ite upd at e s .
• Mon ito r w ork f low e f f ici e n cy an d in trodu ce au to m at ion wh e re p oss ib le .
• Prov id e t rain in g an d d ocu me n ta tio n for teams o n work f low p ro ce ss e s an d Site Stud io b e s t p ractice s .
Con tinu ou s Im p ro v em en t
• Mon ito r p e rf orman c e me tr ics an d us e r fee db ack t o d riv e ite rativ e improve me n ts .
• Sta y upd at e d o n eme rgin g C MS t e chn ologie s an d Site St u d io fe atu re s .
Knowledge, skills and experience:
• E xp e rie n ce a s a P rodu ct Ow n e r or U X D e s igner fa m iliar wit h CMS env iron me n ts .
• Know le d g e o f Drup al CM S an d Site Stud io.
• Stron g und e rs tand in g o f UX p rin ciples , re sp ons iv e d e s ign, a n d SE O.
• E xce lle n t s ta keh old e r m an age me n t an d co mm un icatio n s kill s .
• Fami liarity with a gil e m e th od ologie s an d p rodu ct m an ageme n t to ols .
Ke y s u cce s s crit e ria f or th is role a re :
• A we ll - de f in e d CM S an d Site S tud io ro ad m ap a lign e d with bus in e s s o b jec tiv e s .
• Road m ap co mm un icat e d an d und e rs to od b y a ll s ta keh old e r s .
• Fe atu re s an d enh an ceme n ts p riorit is e d b as e d o n me as u ra b le bus in e s s v alu e .
• Dem ons trab le improve me n t i n cus to me r e xp e ri e n ce an d e n gagem e n t me tri cs .
• Backlo g ite m s a re we ll - groo m e d , p riorit is e d , an d lin ked t o s tra tegi c go als .
• De cis ion s s upp orted b y an aly t ics (e.g ., us e r b e h av iou r, SE O p e rf orman c e ).
• KPIs t racked an d re p orted cons is tently .
• Ad op tio n o f n e w CMS cap ab ili ties o r Site Stud io fe atu re s th at enh an ce eff i cie n cy .
T h is jo b d e s crip tio n s e ts ou t th e m ain du ties an d re sp ons i b ilities of th e jo b - h old e r. It d oe s n ot cons titu te an e xh au s tiv e or compre h e ns iv e d e s crip tio n of du ties an d t h e jo b h old e r w ill b e re qu ire d to carry ou t an y ad d ition al ta s ks a s an d w h e n re qu e s ted to d o s o b y th e ir m a n ager. Re sp ons ib ilities an d d u ties m ay als o ch a n ge in ligh t of f u tu re bus in es s n ee d s a n d p e rs on al d e v e lop me n t .
The closing date for applications is Friday 26th December 2025. Arriva Group reserves the right to close this vacancy early.