Business Analyst

Responsibilities:

Requirements Management

• Eliciting requirements through workshops, interviews, observation and document analysis
• Writing business requirements documents (BRDs), user stories, use cases
• Handling requirements change control and versioning
• Distinguishing between business, functional, non-functional and technical requirements

Process Analysis

• Conducting As-Is process discovery and documenting current state accurately
• Designing To-Be processes with clear improvement rationale
• Identifying process inefficiencies, bottlenecks and risk points
• Understanding of BPMN notations and swim lane diagrams
• Documenting exceptions and edge cases (not just the happy paths)

Stakeholder Analysis

• Producing RACI matrices
• Identifying who has authority, influence and interest in a change
• Managing conflicting stakeholders needs and priorities

Operating Model Analysis

• Understanding the components of an operating model (people, process, technology, data and governance)
• Conducting As-Is operating model assessments to baseline how a business currently functions
• Identifying pain points, capability gaps and inefficiencies across the model
• Designing To-Be operating models that align to strategic objectives
• Producing Target Operating Model (TOM) documentation

Business Case Development

• Structuring a problem statement and options paper
• Quantifying costs, benefits and risks