L2 Support

Ascendion / IT Studio Support Administrator (L2) / Manchester, UK / Contract / Start: In one month

Ascendion is seeking an experienced IT Studio Support Administrator (L2) to join our team for a contract opportunity based in Manchester, UK.

Project Overview / Context
The IT Studio Support Administrator (L2) will provide end-to-end technical support across studio environments, ensuring smooth operations of IT infrastructure, applications, and end-user systems. The role requires expertise in system administration, troubleshooting, service management, and collaboration with cross-functional teams to maintain a secure and efficient IT ecosystem.

Responsibilities

• Deliver L2 IT support for studio operations including hardware, software, servers, and networks.

• Administer and troubleshoot Active Directory, LDAP, SSO, and authentication services.

• Support installation, configuration, and maintenance of IT systems including Windows, Mac, VMware, and Nutanix.

• Manage incident, problem, and change processes using tools such as ServiceNow, Jira, and Zendesk.

• Provide support across cloud and virtualized environments (Azure, AWS).

• Ensure security controls through firewalls, DNS, SOC, and protocol management (TCP/UDP, HTTP, SSH).

• Collaborate with teams to manage deployment, version control (Git, CVS), and automation tools (Ansible, ConTeXt).

• Maintain switches, networks, and connectivity to ensure high availability.

• Deliver excellent customer service and technical support for studio end-users.

• Support IT projects using agile/scrum or waterfall methodologies.

Required Skills

• Proven experience in IT support, administration, and troubleshooting at L2 level.

• Strong knowledge of Active Directory, LDAP, SSO, and identity management.

• Hands-on expertise with Windows, Mac, VMware, Nutanix, and cloud platforms (Azure, AWS).

• Experience with ServiceNow, Jira, Zendesk, or other ticketing/service management tools.

• Good understanding of network protocols (TCP/UDP, HTTP, SSH) and firewalls.

• Knowledge of hardware, switches, and IT infrastructure components.

• Familiarity with automation tools (Ansible, Git, ConTeXt) and deployment practices.

• Excellent communication and customer service skills.

• Ability to work in agile/scrum and waterfall environments.

• Team player with problem-solving mindset.

Preferred / Nice-to-have Skills

• Experience with SOC operations or security administration.

• Knowledge of mobile device support and deployment.

• Exposure to project management and requirements gathering.

• Familiarity with IT quality management and testing processes.