Customer Service Team Lead

Customer Support Team Leader

Location: Preston (Hybrid)

Salary: Circa £40,000

Step into a leadership role!

My client is a market-leading organisation within the energy and utilities sector, delivering innovative software and managed services. They’re looking for a Customer Support Team Leader to join the team—ideal for someone currently in a senior business support or operations role who’s ready to take the next step into leadership.

It is essential that you have experience in the energy or utilities sector, with a managed services background.

Whether you’ve already had some exposure to mentoring or are looking for your first formal management role, this is a brilliant opportunity to develop your leadership career in a supportive, structured environment.

The Role

You’ll oversee the day-to-day running of a business support function, ensuring smooth operations and excellent service delivery. Alongside this, you’ll begin to take ownership of team leadership—coaching, developing, and guiding colleagues to achieve their best.

What You’ll Be Doing

• Supporting the delivery of a high-performing business support function
• Acting as a key point of contact for operational queries and escalations
• Monitoring performance against SLAs and identifying improvements
• Coaching and mentoring team members (with support from senior leadership)
• Driving process improvements and efficiency across the team
• Working closely with internal stakeholders to ensure excellent service delivery
• Helping to build a positive, collaborative team culture

About You

• Currently in a senior customer support/operations role
• Looking to step into your first team leader position (or early-stage leadership experience)
• Currently or previously working with the energy or utilities sector
• Strong organisational and problem-solving skills
• Confident communicator with the ability to influence and support others
• Passionate about delivering excellent customer/service outcomes
• Keen to develop leadership skills and grow your career

What’s in It for You?

• Salary up to £40,000
• Clear progression into leadership and management
• Supportive environment with mentoring from experienced leaders
• Hybrid working
• Great working environment and culture

Please send your CV today for immediate consideration.

Ascent People Ltd is acting as an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.