L2 Support Engineer (Windows/MacOS)

**PE Firm - L2 Support Engineer (Mac & Windows) - Contract (ongoing) - Immediate Start**

Client

A leading European private equity firm specialising in software and technology-enabled businesses. The firm invests in high-growth companies across enterprise software, fintech, legal technology and cybersecurity.

The Role

The Level 2 Support Engineer will join our clients London-based transatlantic service desk, supporting its mixed Windows and macOS environment. The position will act as the escalation point between first-line support, senior systems engineers and an external Mac support partner. The role is heavily weighted towards macOS and requires practical Jamf experience.

Responsibilities + Requirements

Resolve L2 escalations across macOS, Windows and Microsoft 365, owning incidents through to resolution or appropriate escalation
Administer the Mac estate through Jamf Pro, including policies, configuration profiles, application deployment and device compliance
Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune and Azure AD/Entra ID
Troubleshoot hardware, software, access and connectivity issues across both operating systems
Candidates should bring 3+ years’ enterprise IT support experience, strong macOS knowledge, hands-on Jamf expertise and working knowledge of Windows and Microsoft 365. Networking fundamentals covering TCP/IP, DNS, DHCP and VPN are required. Financial-services experience and Jamf or Microsoft certs are advantageous.

Location

Start Date

Apply Now

Job Details