Scrum Master

Scrum Master & Team Lead

Location: Ulverston

£55,000 - £70,000 Base + Benefits

Our client is a fast-growing technology business delivering an innovative Cloud-based Point of Sale (POS) platform designed specifically for small and medium-sized retailers. Their solution supports a diverse customer base across the outdoor retail sector, including cycle and equestrian businesses.

Having already made a significant impact on the UK cycle retail market, the company has empowered independent retailers to compete successfully alongside larger organisations. With international growth now underway, they have built a strong presence across Ireland, Europe, the USA, and Australia, creating an exciting opportunity to join the team at a pivotal stage of their journey.

We are seeking a Scrum Master & Team Lead to take ownership of the people, processes, and delivery rhythm within the Cloud POS team.

This is a leadership-focused role rather than a traditional senior developer position. You do not need to be the team’s most experienced programmer, the primary technical decision-maker, or the person responsible for solving every complex engineering challenge. The CTO provides architectural direction, while the development team remains responsible for technical design and implementation.

Your focus will be on leading and supporting the team, removing obstacles, improving ways of working, and ensuring that delivery remains consistent, effective, and aligned with business goals.

What the role involves:

• Line-managing four developers: regular one-to-ones, clear objectives, honest development conversations, and a team environment that is positive and accountable in equal measure.
• Owning the team’s delivery pace, so small pieces of work don’t quietly stall and blockers get resolved rather than worked around.
• Running the day-to-day rhythm: stand-ups, retrospectives, sprint planning with the Product Manager, and a Jira board that actually reflects reality.
• Coordinating Cloud POS releases, and helping move the team from a few large, high-pressure releases a year towards a safer, more frequent rhythm.
• Leading the team’s response when production incidents happen. These are uncommon, roughly three times a year, and include some limited out-of-hours involvement.
• Leading practical, responsible adoption of AI-assisted development: creating the safety to experiment, sharing what works, and helping the team get materially more done without sacrificing quality.
• You need real technical credibility. You should be comfortable with modern development practices, APIs and integrations, databases, source control, testing and release processes, and able to hold your own in a technical discussion and tell genuine complexity from avoidable delay.
• Hands-on development experience is a plus, but it is not essential. What is essential is that you have managed people before and done it well.

What matters most is that you lead calmly under pressure, manage directly and fairly, improve morale without lowering the bar, and make decisions rather than letting them drift. You are curious about technology and people, structured without being bureaucratic, and focused on momentum and outcomes. An optimistic but evidence-led enthusiasm for AI-assisted ways of working is essential.