MSP 1st Line IT Support Technician

Ashby Computer Services LLP is seeking a talented 1st Line IT Support Technician to join our dynamic team in Northampton.

As a 1st Line IT Support Technician, you will have the chance to challenge yourself, expand your skills, and deliver top-notch technical solutions to our clients.

About Us:

Ashby Computers are a Microsoft Gold Accredited Managed Service Provider (MSP) / Modern workplace accredited. Experiencing healthy growth. We specialise in outsourced IT Solutions, consistently striving to deliver exceptional service to our business partners.

Key Responsibilities:

• Handle first-line support queries within defined parameters
• Assist in managing IT operations for our clients
• Ensure customer backup regimes are adhered to, recorded, and any faults rectified or escalated
• Perform and record customer anti-virus updates and scans
• Assist end users with software configuration, computer setups, and new machine installations
• Maintain customer system security and report issues
• Install and administer Office 365
• Provide first-line support for server infrastructure
• Conduct remote installations of new IT equipment

Required Skills:

• Proven experience in an IT helpdesk role
• Preferred experience with MSP environments
• Excellent IT and communication skills, articulate, and able to work well under pressure
• Strong team player
• Minimum of 5 GCSEs at Grade C or above (or equivalent), including Maths & English
• Own transport and a valid driving licence are ideal, as travel to client sites may be required
• You must be based within commuting distance to Northampton

Desirable Skills:

• VLAN setup and configurations
• Firewall and internet connectivity setups and firewall rule administration
• Server operating system installation and Active Directory setup
• Ubiquiti installation and administration
• ESET antivirus software knowledge
• Office 365 migration techniques

Benefits:

• Competitive bonus
• Paid exam completion bonus
• 28 days holiday including 8 bank holidays
• Pension scheme
• Internal examination assistance
• Potential to progress through the company

Why Join Us?

• Professional Development: Continuous learning and development opportunities to enhance your skills and advance your career.
• Dynamic Environment: Work in a fast-paced, challenging environment where your contributions are valued.
• Team Culture: Be part of a collaborative and supportive team that encourages innovation and growth.
• Cutting-Edge Technology: Work with the latest technologies and tools in the industry.

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.