IT Helpdesk Support - 1st Line

We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company.  Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role is based at their offices in the London/Surrey area.

Key Responsibilities:

Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices, and applications, in addition to maintaining and updating IT documentation and databases. 

You will need to demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following:

•             Previous helpdesk experience delivering 1st line support

•             Confident with Microsoft Office 365, Windows OS and basic networking

•             Excellent communication skills and ability to work with people at all levels.

•             Ability to prioritise tasks and with good time management skills

The salary on offer for this IT Support role ranges from £27,000 to £34,000 dependent on experience plus pension with 25 days holiday.