IT Support Engineer

A market leading tech company is seeking a skilled IT Support Contractor for a 6-month engagement to be based onsite at their SW London location. The ideal candidate will have strong expertise in server management, with additional skills in network and desktop management.

The 6 month contract is paying up to £300 per day inside of IR35, and is a fully office based (Wandsworth) role.

Responsibilities:

• Server Management:
  • Perform server maintenance tasks including drive replacement and powering on servers.
  • Assist with server migration and site closure as needed.
  • Monitor and manage server room access.
  • Ensure compliance with industry regulations and standards.
  • Perform regular data backups and disaster recovery operations.
• Network Management:
  • Move network cables as required.
  • Monitor the A/C unit in the server room.
  • Manage network configurations and monitor system performance.
  • Troubleshoot and resolve network issues.
• Desktop Management:
  • Power on workstations for remote users as required.
  • Assist users with basic IT issues during morning UK hours.
  • Process e-waste and ship gear back to the Plymouth depot.

Additional Responsibilities:

• Be on-call on-site in case of power outages.
• Provide on-site presence in the mornings following patch deployments.
• Reset power strips as needed.
• Collaborate with various departments to ensure IT systems align with organizational goals.
• Document IT processes, systems, and configurations for future reference.
• Provide on-site support coordination for desktop-related issues.

Qualifications:

• Proven experience in server management, including maintenance and migration.
• Strong knowledge of network management and troubleshooting.
• Experience in desktop support and user assistance.
• Ability to work independently and manage time effectively.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with Microsoft Windows Server and Windows 10/11 Pro.
• Familiarity with network monitoring tools such as PRTG Network Monitor.
• Previous experience in a similar role within a corporate environment.