Incident Manager

Incident Manager and Command Centre Lead

- Large financial services company

- Salary circa £80,000 plus bonus, 10% pension and benefits

- London based hybrid role (3 days per week in the office)

A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function. This is a great opportunity where progression into senior management is available in the coming years. 

The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations.

Duties will include:

• Leading the UK Command Centre and supporting the development of a high-performing team.

• Managing Major Incidents from initiation through to service restoration.

• Chairing technical and management bridge calls during critical incidents.

• Coordinating multiple technology teams to restore business-critical services.

• Providing clear updates to technical teams, senior management and executive stakeholders.

• Driving continual service improvement through post-incident reviews and trend analysis.

• Supporting operational projects and helping improve Incident Management processes.

• Developing reporting, KPIs and operational performance metrics.

To be considered suitable you will need the following skills/experience:

- Technical background as either, Incident Manager, Major Incident Manager, Command Centre Team Lead, NOC Team Lead, IT Operations Lead, Senior Systems Administrator

- Experience managing or coordinating Major Incidents within a large enterprise environment.

- A good understanding of how a Command Centre or IT Operations Centre functions.

- Confidence communicating with both technical teams and senior business stakeholders.

- Strong stakeholder management and communication skills.

- A passion for continuous improvement and developing operational excellence.