Appointment Centre Administrator
Job summary
The Appointment Centre at Ashford and St Peter's Hospital NHS Foundation Trust aim to deliver a first-class patient experience from first referral through to clinical treatment.
Appointment Centre Administration is responsible for day-to-day administrative processes that support the Booking Coordinators and Team Leaders within the Appointment Centre. Candidates with previous administrative experience, particularly within healthcare settings or familiarity with hospital Cerner PAS and eRS systems, are desirable.
The department works in line with several government targets on patient waiting times. You will be responsible for delivering excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way, whilst multitasking despite frequent interruptions, and you must possess practical communication skills whilst always maintaining patient confidentiality.
This is a part time position.
Main duties of the job
The department works in line with several government targets on patient waiting times. You will be responsible for delivering excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way, whilst multitasking despite frequent interruptions, and you must possess practical communication skills whilst always maintaining patient confidentiality.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Please note that adverts may close early, so early application is encouraged.
For more information about careers at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
- To use new working systems within the Clinical Office to promote an efficient service, i.e., Evolve, ERS, Envoy, PAS & the storage of appropriate information electronically on shared drives.
- Responsible for dealing with enquiries from patients, (written and via telephone/email) relatives, wards, GPs and various external agencies, providing information and taking appropriate action as required whilst ensuring patient confidentiality at all times.
- Demonstrate an understanding and reassuring manner when dealing with patients and their relatives.
- Working as part of a team; assisting with the training of new and temporary staff providing support and advice as appropriate
- Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
- o-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team.
- Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.
- To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
- Establish good levels of communication and liaison with other secretaries, medical staff and other departments and hospitals.
- Undertake all mandatory training as required by the Trust, inc RTT suite training. To take an active part in Progress & Development Reviews and to maintain and update Personal Development Folder in accordance with Agenda for Change.
- Participate in Trust training courses as appropriate to ensure skills and knowledge are maintained.
- To provide cover and support for all colleagues as requested, taking on responsibility for the quality of their work.
Person Specification
Qualifications
- Educated to GCSE level (or equivalent)
- Evidence of continuous learning of new skills
Experience
- Previous work experience with the public
- Experience of working in a hospital or equivalent
Knowledge
- Able to work within Trust vision, values and strategic objectives.
- IT literate with strong keyboard skills
- Competent using Microsoft Word
- Experience using a Patient Administration System or ability to work with multiple applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust
Address
Ashford Hospital
Ashford Hospital
London Road
TW15 3AA
United Kingdom
Employer's website
https://www.ashfordstpeters.nhs.uk/