Service Desk Manager

🔧 IT Service Desk Manager 📍 Based at York Campus | 💼 Full-time | 🚗 Travel to other campuses required

Are you an experienced Service Desk professional with a knack for people leadership and a passion for improving IT services?

Askham Bryan College is looking for a proactive, customer-focused Service Desk Manager to lead our busy team. This hands-on role is all about delivering brilliant support to staff, students, and partners—while keeping systems running smoothly across the board.

💡 What you’ll do:

• Lead and motivate a team of IT technicians to resolve incidents and requests efficiently.
• Manage service desk systems and ensure excellent user experience.
• Drive process improvements using ITIL principles.
• Monitor performance, evaluate feedback, and build great relationships across the College.
• Keep tech support agile, responsive, and future-ready.

🔍 What we’re looking for:

• Strong track record in service desk management.
• Clear communicator with excellent people and planning skills.
• Experience in IT frameworks like ITIL or ISO.
• Able to stay calm under pressure and solve problems creatively.
• Full UK driving licence and willingness to travel between campuses.

🌱 You’ll be joining a passionate team and a forward-thinking college that values service, inclusion, and innovation. We’re big on training and personal growth, so there’s plenty of room to thrive.

Ready to take the lead? Apply now and help shape the future of tech support in education.