1st Line Helpdesk Engineer

My client is a long established, fast growing and dynamic company to provide IT support services to business clients throughout Essex and London. With a growing client base they now seek an experienced 1st Line Helpdesk Engineer to join their highly motivated team who work in a relaxed and friendly environment.

Duties:

• Provide remote 1st line it support to their contracted clients via phone / email
• Contribute to the maintenance of their IT documentation database
• After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary

Experience preferred:

• Excellent problem solving skills
• Up to date Windows experience
• Network support
• Office 365, Azure, SharePoint, OneDrive
• Anti Virus Software
• Mail Filtering - Mimecast or similar

Personal qualities:

• Flexible, adaptable and calm when under pressure
• Willingness to self develop
• Honesty and dependability
• Well presented, personable, team player
• Customer focused

Hours:

Shift pattern: 08:00 to 16:30 / 09:00 to 15:30 / 09:30 to 18:00 Monday to Friday.

Career:

Progression to 2nd Line Helpdesk Engineer or Field Engineer depending on performance.