M365 Cloud Support Engineer - UK based only (Manchester Area)

To support our growing customer base, we are looking to hire a number of M365 Cloud Support Enginners to improve the level of excellent support we already provide. We've added a location in the hope of finding someone based in the north of the UK but if you fit the rest feel free to apply.

You will be a front-line representative for our company for clients seeking technical support particularly around M365, Windows 11, SharePoint, Teams, Intune and most things to do with general IT support. They may be stressed or concerned and your approach to helping them will be crucial.

AspiraCloud is a small but growing tech company who punches well above its weight in terms of customer satisfaction, retention and the services we provide. We like to form a partnership with customers that can, and do last for years but the ethos of our company is also very important to us so you will be the type of person who fits the team nicely.

We have a great reputation with our customers and partners, and it will always be an important part of the way we operate to maintain and build on that. AspiraCloud are a Microsoft Cloud Solutions Partner and we exist exclusively to Enable, Empower and Elevate customers to use the Microsoft product stack. Everything we do is underpinned by our statedment of TRUSTED values.

If you,

• are used to using your initiative,
• are comfortable talking to customers,
• are enthusiastic and technically leaning,
• can be trusted to work independently from home, without constant direct supervision,
• don't mind the occasional site visit
• have a good knowledge of SharePoint and Teams
• are interested in learning more about Microsoft 365 and Azure.

then show us what you’ve got and let’s talk.

We are not looking for the fully trained expert, but you absolutely must be interested in

• Microsoft 365,SharePoint Online, Teams. MDM and Azure
• Entra ID
• Customer relations and customer services
• IT and technology in general

You will work from home and much of your day will be spent in front of a computer speaking to people, so your communication skills will be as important, if not more, than your current tech skill level.

What will you get from us?

• A good salary based on your experience, with paid holiday entitlement and a pension contribution.
• The chance to work with the latest and greatest cloud technology.
• Training as required and opportunities to grow in the role.
• The chance for the right person to progress if the want to or simply be the best at what you currently do.
• Paid time (up to 3 days a year) to complete self-directed activities to protect and improve your mental health.

What will the job involve?

• Answering telephone calls from customers requiring technical support.
• Managing our online, customer facing support ticket system.
• Triaging those requests requiring escalation.
• Building effective customer rapport in order to identify future opportunities.
• A repair service for technical requests not suitable for escalation.
• Time recording and record keeping.
• Communicating with Customers and team members to keep relevant parties informed of the status of their request.

This a full-time role on a permanent contract, subject to a three-month probationary period.

Salary £25,000.00 to £30,000.00 /year based on experience and fit.

Absolutely no recruitment agencies please and let us know if you have applied before.